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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a vehicle from chase cars and the transmission been giving me problems since day 2 I call to chase cars he had someone to come pick up my car and he called and said its was a cruise control sensor was causing my car to only go 40 mph so he keep the car for 2 days and called and said my vehicle was ready so once I got there to pick it up he didnt show any receipts and I drove the car home not even 40 minutes of driving it was doing the same thing it was doing before and they want me to continue to make a 100 dollar payment every week but they are not even trying to fix the issue and he said I will have to get the car brought to him he cant come pick it upBusiness response
04/06/2023
All of our vehicles are sold as is. I attempted to help but payments have to be made.Customer response
04/10/2023
Complaint: 19899148
I am rejecting this response because: ************ with BBB spoke with ************** on the phone 4-10-2023. ************** said he has been calling Chase for two weeks, the car has stopping running. The transmission will not go into drive, reverse, nothing. ************** cannot make a car payment on a car that does not run. He would like Chase to tow the car back to their shop, repair the transmission.
Sincerely,
*******************Business response
04/10/2023
as is
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.