ComplaintsforOmni Recovery Service of Alabama, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Omni recovery has had my vehicle for almost a month. They sent me mail about the process of retrieving my things but have not picked up the phone to set up an appointment. I have personal and military documents in their possession that I must have.Business response
05/31/2022
I want to make sure you have the correct phone number. We do many appointments daily. There is someone here daily to answer phones to make appointments from 9 to 11:30am and 12:30pm to 4pm. Someone will answer if you contact us between those hours. The correct phone number to contact us is 205-833-2733 x24. Please contact us between the hours listed to set an appointment and someone will answer. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.