ComplaintsforAlabama Professional Services

• Initial Complaint

  02/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  APS has our termite bond. I used their website to pay $164 for the annual termite bond inspection before the technician came out. On the day of the inspection, the technician billed my wife so we ended up double paying for the annual termite bond inspection. I have been trying since November 2023 to get a refund from APS for the double payment. It's mid-February and I still have not received a refund. I have made many calls to APS over the last few months and talked with several people at APS who say that they see the double payment. They told me that I was on the refund list but I've yet to receive the refund. I tried to talk with the accounting manager but she is always in a "closed door meeting" or "out of the office". I asked for her to return my call but I have yet to receive a return call after several tries. APS is ignoring my refund request and obviously never intends to issue a refund. I have never dealt with a company who treats people this poorly. I would like to have my $164 promptly refunded.

  

  Business response

  03/11/2024

  I apologies for the delay but his refund was sent out 

  Customer response

  03/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In July 2023, I hired this company to get rid of roaches and spiders in my apartment. I paid a partial payment and was to pay the rest every time the person came to spray. The last time she came, I was to pay her the last of the money.. She told me not to worry about it because she would collect it when she brought her supervisor out. She said they would come because she couldn't get rid of all the roaches and spiders. Now, I'm getting mail stating that I owe over $100. I can only assume that this is because I didn't pay her at that time. I never saw her again and she never brought her supervisor.

  

  Business response

  01/17/2024

  APS tried and set appointments to take care of this issue. We went out on to reservice the area. When tech arrived found out no one was living there. We wrote off the service and she has a zero balance

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Company was to install gutter guards at my home. Paid them a deposit of approximately $780.. They did not show up on the agreed date. After several calls we agreed to a new date, they did not show up. Told them I wanted to cancel the work and get my money back, they agreed. Three times they have told me the check is in the mail but I have not received it. I have tried following up with them but the people I had been talking with arent available and will not call me back. I have asked to speak with a manager and the owner but was told they dont take phone calls.

  

  Business response

  02/24/2023

  APS has taken action against his complaint and put measures in place to make sure this doesn't happen again.  His refund has been sent to him and should have it soon. Anytime he needs to talk to the owner or me our phones are always open to help customers. Again we apologise for any inconvenience and if we can do anything for you in the future please call and let us know.

  Customer response

  02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My home is under contract and the buyer contacted APS for theyre termite protection. That is perfectly fine and well.What is not fine and well is this; the buyer has not yet closed/purchased my home but APS began anyway. This was done by contracting a ******* marking company to come out and mark ******* lines before they install termite protection.Now I can partially see the need to know where underground utilities are so they arent disturbed. However this isnt excavation work, per APS this is drilling 3 inch holes in the ground. So now in about 5 different spots, my CONCRETE driveway that by the way, I did not know required termite protection, as well as 10 different places in my yard have all been spray painted in several different colors.As unsightly as this is, APS can do nothing without the owners approval which they did not have. They were approved for an inspection ONLY. The company rep whom my buyer has been dealing with was very arrogant, uncaring and when met with the issue made a sarcastic and seemingly smart a** remark.

  

  Business response

  02/14/2023

  I have reached out to the home owner and apologise for the utility contractor marking his lawn. According to guidelines Alabama Professional Services are supposed to call before you dig. This way if anything is hit we have taken proper steps according to the state. The paint will wear off in about a week according to 811. We have offered to pressure wash the driveway but customer refused until new owner moves in. Again Alabama Professional Services take pride in taken care of their customers and apologise for the inconvenience.  

  Customer response

  02/15/2023

   
  Complaint: 19331258
  
  I am rejecting this response because:

  There was never anything mentioned about pressure washing the driveway. Furthermore making the claim and stating you have to do something even when you are in the wrong and trespass on someones property does resolve a thing. 
  
  Sincerely,
  
  *****************

  

  Business response

  02/22/2023

  We do sincerely apologize for the miscommunication. In this industry, we do have to ensure we are adhering to all federal, state, & local policies and guidelines before our services can be performed safely & effectively. In this instance, the unsightly markings which allow us to properly treat your home, were unavoidable. Please allow us the opportunity to correct this issue by pressure washing the areas of concern. Please give us a call to set up a convenient time for us to provide this service.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Contracted service for bed bugs. APS's webiste states that "Solve your bedbug problems ASAP with Alabama Professional Services; **************************************************************************). However, we received a quote for treatment, $****. When tech arrived on June 17, 2022 at 2:00pm he did not have the GSF of our home. So, how did they do the estimate? Tech text me at 2:46pm that service was completed. We still had the pests and I asked for retreatment and July 13th tech arrived at 2:53pm and finished treatment at 3:12pm. July 20th text tech to state we still have the bugs. On July 25th I asked for the manager to contact me. On July 27th I asked for the manager to contact me again. On 8/09/2022 I called office and spoke to **** 9:19 and he said the Manager would call back. Manager never did, but **** called back. I asked for a partial refund since we still have pests and the following: Instructions from APS staff never stated that the pests may not be eliminated. APS staff when asked told us to move all items from rooms. We moved everything to either outside or basement, in bags and boxes. The chemical they used *** *********, can be purchased at Walmart.com for $***** APS was not forthcoming with their treatment. Told us they would take care of the issue. I did not know they would not be able to take care of the issue from 1 room, not whole house. It has been 8 days shy of 2 months and we still have issues. I believe we were overcharged, we still have the issue, website states it will be taken care of, and it has not.

  

  Business response

  08/16/2022

  On our Bedbug treatments it does have a warranty. After final treatment we give the customer a 14-21 day follow-up and if we find bedbugs APS will retreat and set up another 14-21 day follow-up. We do this until we find no evidence of any bedbugs. We have been 4 times with **** ***** going on 8/15/2021 and inspecting home and retreating to show customer we are giving him what he paid for. **** ***** also gave him a bedbug cover for his mattress a $****** charge usually. We have a Minimum that we charge everyone this price up to a certain size. I apologize for any inconvenient we cause Mr* ******** and hope he is pest free.   

• Initial Complaint

  09/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid for a year of service with this company and they stopped coming after the second service. When I was called to find out why my lawn was not being serviced anymore, they told me the that the servicer for my area was no longer with them. I asked for a refund for the remaining amount ($220) and was told it would be processed but it never came. I continued calling several times, leaving voicemails etc. When I would get someone, I would be told the lady handling the refunds had left for the day. I would call the following day and would be told the same thing. When I finally got someone to help me, I was told my refund would be issued at the beginning of September. It's now 9/22. Still no refund. I called the business again and have been getting the same run around. They continue saying that the person handling the refund is gone for the day.

  

  Business response

  09/30/2021

  Business Response /* (1000, 5, 2021/09/30) */ We at Alabama Professional Services strive to make every customer satisfied with their experience. I apologize we did not meet your expectations. I have looked into this matter and a check was mailed out to you. If you have not received it by October 4th please let us know so we can stop payment and issue you a new refund. APS apologize again and we look forward to serving you in the future. Consumer Response /* (2000, 7, 2021/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩