16 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Roy S
5 stars03/14/2023
Workers were experienced and professional, diagnosed a serious problem other plumbers couldn't. Work included digging up a sewer line under the driveway, fixed in a day.Review from Richard C
2 stars02/11/2023
I engaged the company to repair a broken sewer line from a house. The minimum would have been to replace the clean-out fixture and connect to the house and existing sewer line. The Tech convinced me that I needed to replace the whole line from the house to the utility company line. The excavator left dirt over a large area that I had to clean up and a very rough pile on the ditch he dug. They had spent about 3 hours including waiting a half hour for them to fetch extra pipe. I was left feeling that I got bad advice and grossly overpaid.
Roto-Rooter Plumbing and Water Cleanup Response
02/13/2023
We are sorry if our service or pricing did not meet your expectations. The estimate, pricing and details to perform the repairs were given on 1/23/23 and that exact work was done and completed on 2/6/23. The work that was done was necessary and all pricing was upfront, clear and concise. In using excavators to do these kinds of repairs, we agree that mud does and can leave a bit of a mess, it is the nature of the job. We strive on leaving a property in the best condition possible, again I apologize our service did not meet your expectations.Review from Anissa W
5 stars11/01/2022
Roto-Rooter in ********** fit ** into their schedule and fixed our leaky pipe that was spewing water underneath our house! It was just in time for us to host some guests for the weekend, too! We have used their services several times since we first bought our house, and we have always been happy with their exceptional customer service and high-quality work.Review from Amanda L
5 stars10/17/2022
From start to finished there is nothing I could complain about. Highly satisfied. I called this afternoon to see if there was any way they could get me on the schedule that would work with my busy schedule. I was shocked and relieved to be on the schedule and someone at my door within an hour. **************, our plumbing technician was on time, polite, friendly, and knowledgeable. He worked cleanly and efficiently while unclogging our kitchen sink. He was very upfront about services to be performed and their costs before starting any work. He completed the job in a timely manner. We are so relieved to have a working kitchen sink again and would highly recommend Roto-Rooter for any future plumbing needs. Thank you!Review from John L
5 stars10/07/2022
Timely, cortious, professional and persistent at unclogging my washing machine drain. I was his last call of the day and he still had a good attitude. I would use them again.Roto-Rooter Plumbing and Water Cleanup Response
10/10/2022
Thank you for allowing *****Rooter of ********** to serve you. We strive for great customer service and to have the same great attitude no matter is first job or last job of the day. Thank you for taking the time to use the BBB and for the nice comments and star rating. ******************* President *****Rooter **********Review from Jeff P
5 stars07/18/2022
I got fast, knowledgeable service from very friendly workmen. They arrived on time and finished the job as estimated.Review from Cynthia W
5 stars07/11/2022
****** was *********** and was extremely exceptional in all areas! Very kind, courteous, professional, KNOWLEDGEABLE, explains thoroughly and was an utmost joy to do business with.Review from Carolyn J
5 stars07/11/2022
I was pleased to get service so quickly. Technician was competent and helpfulReview from Tracey B
5 stars06/15/2022
You guys are GREAT! ****************************, and ******, were very helpful. Ive never had a septic system, and they were very patient, answered my questions, and gave me advice on regular maintenance, that I can do to prevent this type of build-up. Now, punctualityyour technicians were there quickly. A couple before my appointment. The receptionist/dispatchers were extremely pleasant to talk to and worked with me to make the whole process as convenient for me as possible. Im sorry I dont remember some of the names. But know that these employees are an asset to your company.Review from Laura O
5 stars06/15/2022
******* was very helpful and did everything he could to resolve my home's plumbing issues.
Customer Review Rating
Average of 16 Customer Reviews
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