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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
*****************************, an employee and the owners son, took the motor mounts that he told me I could order and he would put on for free for me and will not return them. I called his dad, the owner and asked about them and he said he remembered his son mentioning it and would call me the next day because he had to speak with his son to find out where my mounts were. His son had been paid $75 already for this service that hasn't been done and I lost $75 by never getting my mounts back from themBusiness response
03/15/2022
Our file records indicate that we have contacted you on two previous occasions regarding the above named consumer complaint.
Your company response is required as part of your BBB Accreditation agreement. BBB is aware that there are two sides to every situation and we need yours. As of the date of this letter, BBB has not received the company's position concerning this matter. Unfortunately if we do not receive a response from you, I will have to refer this matter to the ***** of ****************************
You may access this site at: http://app.northalabama.bbb.org/complaintreply
Case ID: [cid]
Password: [bwebpassword]
Please feel free to contact our office at ************** or *************, if you would like to discuss this matter.
Sincerely,
[staff name]<<
[staff title]>>Business response
03/29/2022
BBB called and spoke with ****************. He's not sure of the deal that his son had with **************. He said the motor mounts are there and can be picked up anytime. Please give them a call.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.