We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Eternal Light Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent back a T-shirt for an exchange for a larger size approximately 2 years ago and have never received an exchange. I have tried contacting them numerous times with no success. The receipts I have have faded and arent readable. Frustrating that they chose not to respond to anything!!!

    Business Response

    Date: 05/27/2025

    Hello! The only order I have is from 11 months ago. We have not received these items back. They may have been delivered to the wrong place so I am sorry if that is the case. I just refunded you for that order in full.

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in an order for a few shirts. I took well over a month to receive them. They were delivered however they were WAY too large. They were a couple sizes larger than what I ordered. I reached out to them SEVERAL times mostly to no avail. One lady did finally answer me like 2 months into this debacle and simply said Id have to pay to return them. This is a shady company masquerading as good Christians. They need to be stopped from scamming more people.

    Business Response

    Date: 02/17/2025

    returns are always welcome for a full refund or exchange.

    Returns can be sent to 

    ****************

    Jasper Al 35501

     

    Customer Answer

    Date: 02/18/2025

     
    Complaint: 22930720

    I am rejecting this response because: I should not have to be responsible to pay for return shipping of incorrect items! You sent the wrong sizes. Ive already paid my part. 

    Sincerely,

    ***** **********

    Business Response

    Date: 02/18/2025

    You order one small and 2 XL. You received something other than that?

    Customer Answer

    Date: 02/18/2025

     
    Complaint: 22930720

    I am rejecting this response because: if you would have read the numerous messages I sent along with the multiple emails you didnt respond to youd know the small was ok, still large but useable. The two XL were super large XXL. None of this matters. You are masquerading as a Christian company. If you were a real Christian or stood behind your product you wouldve fixed this issue months ago. The fact I had to go this far just to get a proper response from you speaks volumes. I just want a refund at this point. 

    Sincerely,

    ***** **********

    Business Response

    Date: 02/20/2025

    Im sorry if I misunderstood your message. You said it was too big not that we sent the wrong size. 
    Please provide photos of the shirts with the sizing tag intact and we will be happy to refund if we made a mistake!

    Customer Answer

    Date: 02/21/2025

     
    Complaint: 22930720

    I am rejecting this response because: the two complaints are one and the same, and its something you are very well aware of because you have multiple complaints of the same nature from many other people. You can slap a small tag on an xxl, doesnt make it so. I wear an xl every shirt I buy regardless of manufacturer fits. Your xl fits like a xxl or even xxxl. The sheer fact that youd rather argue the fact then provide a refund/return and do the right thing shines a light on your shady business practices. Im not going to argue with you but youll either provide a refund or I promise youll loose more business then just these two little shirts. You give actual Christians a bad look and I wont stand for it. 

    Sincerely,

    ***** **********

    Business Response

    Date: 02/24/2025

    We do not change tags. 
    I emailed a return label. Please return ALL products in their original condition. Ill issue a full refund upon arrival. 

    Customer Answer

    Date: 02/24/2025

     
    Complaint: 22930720

    I am rejecting this response because: Ive already given the small shirt to my daughter, shes worn it and as stated its not as bad, I have no reason to return it. The other 2 has been the complaint all along. I dont have the original tags to these two anymore- youve taken months to reply to me. No problem sending these two back for a full refund. 

    Sincerely,

    ***** **********

    Business Response

    Date: 02/25/2025

    If the shirts are in their original state they are welcome to be sent back for a refund.

    i emailed a return label. 

  • Initial Complaint

    Date:01/17/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a solar ***** in 2019 for $50 with a extra $25 fee for a lifetime warranty replacement. The paper that cane with the ***** states I could active a free warranty by text ***** saying my cross or www.eternalightcross.com/warranty I tryed and there are not valid texts or email address. I had already paid the extra fee for my warranty so not concerning when it didn't work. Now 2025 my ***** has stop working I contacted the *********** phone number it not in service I also emailed the ******************************************************* and invalid email address. I go online and googel eternal light solar decorations and there they are still forsale with option to chat said they respond in 15 mins noone ever responded to me 30 mins later. I have no way to get into touch with them no way for them to fulfill there lifetime warranty I paid extra to have but there is a way to buy a brand new one. I feel scamed they are asking for extra money to warranty but no contact the offer you is valid. I advise noone to pay extra for there warranty and don't think buying a $50 solar light is worth it when it last 2 to 3 years Max I go ******* buy one for $15 that will last that long. They are offering customers warranty at a cost and they can't fulfill it due to no contact info is valid to get in touch with them. I'd like my refund of money or a replacement like I guaranteed I will add pictures of the info I have on them. Please help and not allow this to continue.

    Business Response

    Date: 01/19/2025

    Hey ********!

    I am sorry you had trouble reaching us years after your purchase. When we moved to a new town, we got all new contact info.

    I just reshipped you a new ***** to the address below

    ******** ******
    **********************************************************************
    *************

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10/23/2024. It stated on the ******** group page that orders shipped within ***** hours. This is not true. Today, I have sent 3 different chat messages requesting that the order now be cancelled because I needed it by November 10th, 2024. I have not received any reply from the company.

    Business Response

    Date: 11/08/2024

    Hi Melody, 

    I think you are referring to where it says this company typically responds to ******** messages within ***** hours . Which is true.

    I have the order canceled for you and if you need any further help, just let me know!

     

    thanks so much!

    Customer Answer

    Date: 11/08/2024

     
    Complaint: 22511004

    I am rejecting this response because: I want my money credited back to my credit card in the amount of $33.29. 

    Sincerely,

    ****** ******

    Business Response

    Date: 11/11/2024

    Hey! I have it canceled but I cant issue a refund because you disputed it before filing the complaint. When you dispute a charge the bank puts a hold on it and will not allow me to touch it until they investigate. 
    I have already sent in a response letting them know that I canceled the order but they have not removed the hold as of today (nov 11TH).

    Customer Answer

    Date: 11/11/2024

     
    Complaint: 22511004

    I am rejecting this response because: I prefer to keep my complaint open until my refund has been processed. 

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 7/17/24. Have not heard anything back from the company, no word on shipping. Have tried to reach their customer service and have been unable to reach anyone.

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a solar light heart from Eternal Light ** which was damaged so they said they would issue a refund. The card used to pay for this item was **mpromised and they issued me a new card. When I tried to give them my new card # Eternal Light ** said they **uld only give a refund on the credit card used to purchase item but this card is closed. I paid $35 for the solar light heart and I want a refund.

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt and was to receive a free tshirt as an incentive for purchase. The one I paid for was my size. The free one was not and is totally useless to me. I contacted the company via email to exchange the free shirt for one that I could wear and with numerous conversations back and forth was basically told, you got the free tshirt. Horrible customer service.

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/23/24 I made a purchase through eternal light co. I have yet to hear from them or received my products. I have emailed them several times with no response.

  • Initial Complaint

    Date:05/15/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Eternal light ** monthly box with 2 shirts in it. I never received a **nfirmation email from them, I never got a shipping email with tracking. The money came outta my bank ac**unt. I've emailed them 3 times and left voicemails. No response from them yet. I want them to cancel my order and refund my money ASAP. Also, I'm worried about the monthly recurring charge.

  • Initial Complaint

    Date:05/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from Eternal Light Company on 4-24-24.have not received items totaled $25.80. No tracking info was given. Have emailed multiple times with no response. Telephone number listed was not correct and company answered said many people have called but was not correct. My order #*******

Eternal Light Co. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.