Customer ReviewsforTameron CDJRF Buick GMC

Only getting 1 star because zero wasn’t an option. Don’t drive from out of town!! Confirmed TWICE that the vehicle in question was there before he drove 2 hours. When he arrived.. it wasn’t there. They called after he drove off to let him know they’d found it. It was getting serviced. Wouldn’t let him crank it to see if it was worth coming back later after it was done being serviced. Unprofessional, and sketchy.

Mrs. M*******, We are truly sorry for the inconvenience that was caused to you and Mr. R**. We received the initial call Monday evening. Our system notes show that our Sales Consultant Robert A***** spoke to Mr. R** at 4:53 PM. After taking the call he went next door to our pre-owned center to get the keys to the vehicle and verify that it was ready to be shown. As it turned out, that vehicle had been waiting for a back-ordered part for the active grill shutter system, and it had been removed from the front line and was in the shop having the repair performed. Robert A***** logged a call back to Mr. R** at 5:15 PM letting him know that the truck was not ready to be driven that evening, and that the repair would take until midday the next day to be completed. Mr. R** arrived at approximately 6PM, and we were unable to start and show the vehicle as the work was still in process. Again, we are very sorry for any frustration and inconvenience that you experienced as a result of this. If I can be of assistance, please reach out. Sincerely, Andre L******* General Sales Manager 251-626-2641.

I have rewritten my comments to more accurately depict the situation and to correct typos. Please disregard my post from last night and use this.

********BUYER BEWARE*********

Bye Bye good old ************ hello corporate suits. Have you given any thought about all those trucks GMC made that didn't have chips or components for? I'll tell you their scam to get rid of them.... It happened to me today.....Ask any of the three GMC dealerships in our area what are "De-Optioned" vehicles? Watch their expression change. These are vehicles that don't have important safety features (options) and many basic conveniences because GMC doesn't have the components for them, that they MUST sell. No back-up sensors, no mirrors with warnings, park assist, IOU's for seat heat and steering wheel heat etc. Like not even a garage door opener!!! Stuff you get on the lowest end automobiles these days. So for $****** they put their "car salesman" hats on and get me to sign. My bad for not picking up on the many de-options even though I had read it on a build sheet. The trick is to be able to spot what ISN'T on that build sheet. Maybe if I bought a vehicle more than once every 4 or 5 years I could spot it. Blame it on Covid or Putin it all smacks of deceit and fraud to me. Over many of the past years I have bought a Denali and loaded SLT from good old ************, but consultative selling has gone. It's sell, sell, sell even if they know the customer is not going to be happy. A very bad scene happened in the middle of the showroom when I showed up and called the sales manager and sales person out on their tricks. He yelled and disparaged me in front of a crowd, many people. He later in private tried to apologize but the damage was done. Ask any professional sales person how to best handle a ********** customer. The answer is not to yell at him and embarrass him in front of the whole office. I got my loaded 2017 SLT 2500 back from them but i

Mr. A*********,

I am very sorry that you are dissatisfied with the options and equipment that General Motors trucks are currently being produced with. We provided build specs detailing all options for review on the trucks that you were considering back on November 1st of last year (11/1/2021). We have made every effort to ensure that you were fully informed. We have screen shots showing your confirmation after reviewing the information. We have kept in contact with you throughout the process since November of last year, and we provided everything that was agreed upon when you took delivery of the truck on 3/17/22. Over the next two days you messaged our sales consultant and asked if we would order you another truck because you had a quote from another dealer to pay you $*k more for the truck than we sold it to you for. On Monday 3/21/22 you came to the dealership and approached our sales staff with an aggressive demeanor, implied that we were liars, and generally caused a fuss. We unwound the deal, gave you your trade-in vehicle back, and took back the truck that you were dissatisfied with.

We believe that we conducted ourselves in an honest and straightforward manner and that a reasonable resolution to your concerns has been made. If further consideration is needed, please call me directly at 251-626-2641.

Sincerely,
Andre Le******
General Sales Manager
Tameron Buick GMC

Two takeaways for anyone that reads my comment and the response from the top management at this company:

First, there is no denial that GMC is pushing "de-optioned" vehicles on consumers. The dealership sales managers in Mobile and Pensacola described it to me. My close friend owns a chain of truck accessory stores along the gulf coast and he probably comes in contact with more new truck buyers than any single dealership in the area. He described the de-optioned truck scenario also. People are angry about it. I paid $****** sticker for a new loaded 2017 2500 SLT that had all the safety and convenience features lacking on a 2022 2500 AT4 for $******. Who wouldn't be upset.

Second takeaway from the top management at this company: if you are not happy and feel that you have been wronged, their management makes NO APOLOGY for how they respond to you "creating a fuss". Be ready to be spoken to rudely, and loudly about whatever issue you have with them.

I stand by my comments.

Rip me off for $903 for a $75 wire, car last 3 days before engine light came back on for the same problem, put on the machine this time and wanted to charge me almost another $900. When I refuse, the manager said I could not receive service there again.

Our involvement with Mrs .***** began on 9.13.21 for this repair on her 2011 Buick with 114K miles. She came in for a check engine light concern. Customer approved for us to determine cause of failure . Part of that diag was to drop the fuel tank to check wiring at a vent valve. Load test failed and it was recommended to have wiring from vent valve to ECM replaced. There was a short in that harness so we performed a wiring repair . That repair and diag cost was $903.12. Customer called a few days later and stated that check engine light came on again . She stated she would drop off vehicle after hours on 9.23.21 so we could write up 9.24.21. Tech retested vehicle and determined that the after market part she brought to us on 6.11.21 was defective. Customer supplied an aftermarket solenoid valve for us to install on that Ro ( 600012486) Customer was fully aware and was noted on Ro that there would be NO WARRANTY on that repair since we did not supply the part. Also, we made a note on the last Ro ( 600016021) . I advised customer that the aftermarket part failed . Customer stated that she felt she wasted $ 903.12 for a repair she didn't need and felt we were taking advantage of her. The wiring repair was a separate repair from the solenoid check engine light. We did recommend that she get a 2nd opinion since she was not satisfied with our complimentary diagnosis on the 2nd visit. We are very sorry that Mrs. ***** feels that we took advantage of her however based on the documentation, this is not the case. Unfortunately we have no control over part failures when the parts are supplied by the customer and as in most cases with the wiring repair, electrical repairs are mostly labor intensive. Again, we are very sorry that the customer feels this way. Thank you, Vicki H*****, Fixed Operations Director