ComplaintsforBestway Rent To Own

• Initial Complaint

  08/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered a bed from Bestway.Told me for 2-3 weeks they didn't get it in after calling me days after it was due to be delivered twice.I told them to just cancel the bed and to remove my number from their contacts.I never got the bed but yet 215. and some odd cents was taken out of my account today.I called their store and spoke to an employee who didn't know what she was doing so I asked to speak with their manager *********Spoke to **** and told her what happened and told her to return my money.She (****) said she was going to refund it today.Well I checked my bank account and nothing was returned.This is a corporation stealing money from peoples bank accounts when they never filled the order.Thank you I contacted their corporate number but no one will be in until Monday.Meanwhile my account continues to go into the negative and adds $38 per day for over draft fees.Going to cost ME over $100 over them stealing money

  Business response

  09/06/2023

  Could you please take ********************* name off the account and put ******************* as store manager. ***** is no longer employed with us. 

  In regards to *******. She had came in and ordered a Queen ******** and set up auto pay. We had to order the ********. It did take 2 weeks to come in. I had the sales manager call her to set up the delivery of the ********.She left a message on her phone 2 times. The account was typed up and set up the day ******* came in. ******* had called the store and my new sales rep answered and she told her to just cancel it because she got it from someone else. I                        was off that day and she did not know how to cancel the agreement in the system. Mrs. ********* payment did run on auto before we got to the store which is how our auto pays run. When Mrs ******* called and told me what happened I immediately refunded the payment in our system. I attempted to send ******* a copy of the refunded receipt. I called her and let her know she could come by the store and get the receipt to show the bank. I even wrote a letter for her to take to the bank. The bank usually takes 3-5 business days to put the money back in the customers account.. Mrs. ******* has been a customer with us for a very long time and we appreciate her very much . The bank did release her money back to her account when she took the letter and refunded receipt to them I apologize for any error on our part. The mistake was made that I was not notified that she had canceled the delivery where I could take it out  of our system.

  Sincerely,

  *******************

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