ComplaintsforArlington Properties, Inc.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I enjoyed my time at Collingwood Apartments. I would love to continue living here. But, I have received a job offer out-of-state. Based on my contract, I needed to give a 60-day notice and: 1) pay all monies currently due; 2) give written notice of intent to vacate prior to the first day of the month and to take effect as of the last day of a calendar month; 3) pay all rent due through the notice period preceding the early termination date; 4) pay an additional early termination or lease cancellation fee equal to one months rent as liquidated damages; vacate the leased premises on or before the specified termination date, remove all occupants and possessions, and physically hand the keys to a Management representative; and 5) abandon, waive, and release a claim to the return of any security deposit, which shall become Managements. I went into the office on 1/8/24, and requested assistance. I also sent a written notice via email as I was told to do. I have done 1 and 2 above. I accept number 5. I requested verbally twice and once in writing to please tell me the amount I will owe so I can pay it in a timely fashion per number 3 above. I was told that I would get notice to vacate at my door and to my email, which have not arrived. From what I understand, I will owe the February rent ($1418), March prorated rent from the 60 days out ($378, 8 days in March according to the response I received), the early termination fee ($1418), and the additional utilities ($156). Can you please confirm this? I am leaving in two weeks (1/31/24) as I stated in my notice. I feel like I am being retaliated against. I need to have enough time to pay the amount ending the contract early so that I can pay per number 3 and 4 referenced above. Additionally, I want to make sure that no one will retaliate when I turn in the unit, and that no fraudulent fees are added when we do a walkthrough. I feel like I am being set up by the office here for more fees and costs than what I truly will owe.

  Business response

  01/17/2024

  **********,

  Thank you for your message.  We apologize for any delay in communication from our team you may have experienced.  We value your residency, and our goal is always to provide superior service to all.

  The notice to vacate acknowledgement will be delivered via email and to your door before close of business today.  Details regarding the move out process and any money due per the lease contract will be included.  Should you have questions or need further assistance, please do not hesitate to contact our team via phone, email, or in person.

   

• Initial Complaint

  12/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Good afternoon I have lived at ***************************************************************************** for over 7 years. We are good tenants with no complaints on **. I dealt a lot with *********************** the assistant property manager with paying our rent with covid and the loss of wages we would pay our rent at most a week late and not all the time. This has happened recently out of the 7 years with the ok from **** in which she would even tell me when I could pay it by or for me to just let her know the day I would be paying. I have emails to prove that I was never told this would be held against us. Our rent was always paid in the month and never given an eviction notice or have gone to court. When we received notice that we they were not renewing our lease we spoke with the property manager ******* who told us that **** should have never told us why they were not renewing our lease but then proceeded to say we can vacate and then reapply for the place. He said it would be a pain and he is sorry but we can move our stuff out and then reapply for the apartment and move back in. I said so it's all about the money and wanting to get more money for the place. In which he did not answer my question. I reached out to the regional *********************** letting him know the responses that I received from his team and that all I am asking is not that have to pay the prorated rent that is left for Dec. We have already moved out. He said we still have to pay since our lease is until Dec 18th. I asked since they only gave us 60 days and we are out of the apartment to just release us for the 2 weeks of Dec which they said no but yet took our keys back on 12/6. All we are asking is not to have to pay the 2 weeks of December since we have lived there for some time and they took our keys back early. Thank you *********************** ************

  Business response

  12/16/2022

  We understand why you would think that should be a consideration, but you are rent responsible through the notice and/or lease expiration date even when you relinquish control prior to that date.  I'm sorry;  we have to be consistent in enforcement of the terms of the Lease. 

   

  We wish you the best in your new home.  Happy Holidays!

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am at wits end with ********************** in ********. On November 22, 2022, I spent the past 2-3 hours trying to get somebody to come out for a sewage emergency. I have called the emergency maintenance line 3 times and nobody has attempted to come out. We only have one maintenance man and hes probably the most laziest maintenance man Ive ever seen. To make matters worst, the leasing office will be closed until Monday. Meanwhile, our toilets are leaking and cannot be flushed or it starts flooding. The bathtubs are being clogged up with disgusting sewage. We temporarily cannot use the bathroom or shower until this is fixed and it smells so bad. I am 7 months pregnant and was sick on my stomach from the odor. Since the maintenance man never came and we called the emergency maintenance line several times that same night, I ended up having to call environmental services emergency sewer line and had to stay up until 3AM until they finished fixing everything. Trust me, these apartments arent worth the money you have to pay. They will scam you and you wont have any luck getting in touch with anybody. They never answer the phone. We still have several maintenance requests that have yet to be done and were submitted back in September. The maintenance man ******* acts as if he does his job then marks our requests online as submitted when he doesnt even do anything. I think thats so unfair. We pay $1537.00 for rent with water, sewer, and pest control included. Dont even get me started on the pest control because I have to call every other day to get somebody to spray and its hard getting anybody on the phone or any communication from the leasing office. The leasing agent ******* said he put my name on the list for pest control to come spray and they never came because our alert meant is still being infested with roaches and Im wondering why were paying monthly for pest control and nobody is coming.

  Business response

  12/05/2022

  Thank you for reaching out to us regarding this issue. I spoke with our maintenance tech that was on call that night. He stated that he was not able to reach the resident that night through our automated system. Each time he would try to respond, the call would go dead/hang up. He reached out to our plumbers, ***********, and asked that they go to the resident's apartment. I confirmed with the plumbers that they responded to a call they received at 12:33 am. They stated that they completed the job at 3:03 am. 
  
  
  
  
  
  This should address all pending issues that the resident is experiencing. Please let us know if you need any additional information. 

  Customer response

  12/13/2022

   
  Complaint: 18465935
  
  I am rejecting this response because:

  It is untrue that the maintenance tech on call ******* made any efforts to contact me that night we had sewage issues. I called the emergency maintenance line several times as did my mom ******** and boyfriend ********. My phone was on the whole time, so I dont appreciate the dishonesty. That is why I reached out to ********* Countys emergency sewage line and that was around midnight. 

  As far as the pests, pest control should atleast come spray weekly to prevent us having to call all the time. 

  Also, we just want to make sure when we put in our maintenance requests in resident portal that theyll actually get done and not marked as completed when nobody did anything. 

  
  Sincerely,
  
  ******************************

• Initial Complaint

  11/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We have had problems with our upstairs neighbors being loud and obnoxious all hours of the day and night. This has started ever since we moved in back in August. We have reached out to the office before and they have responded, but have since ceased contact. I have been calling the office and leaving voicemails with no response. I have been calling the courtesy officer with no response. Then, on 11/10/22, their fire alarm started going off in their room at about 9:00 pm. I had to call 911 because it had not been turned off yet. The fire department showed up and low and behold the neighbors were in the parking lot in their car while their fire alarm was going off. The next day, I reached out to the office and they did not return my call. I would love to figure out why they have not returned calls, and why the courtesy officers do the same. When we first spoke to the office, they said they would talk to the neighbors. When we went and checked up on their progress, they said it was not the people directly above us, but the people across them. I still do not believe that, as I can track the stomping through the ceiling, which is always directly above us. They vacuum at odd hours of the night, screaming and yelling are quite common, and a child often cries. I would like someone from the business to contact me. I work a 9-5, so I would like contact to be done via email.

  Business response

  12/01/2022

  BBB, 

  The complainant was contacted by the business Community Manager as requested. 

  ***********************

• Initial Complaint

  07/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I rented an apartment at ** ********* ****** for one year through ********* ********** at **** ******* *** ********, Ohio *****.The phone number is ************. I moved out in March of 2022. I have never received my deposit money back. The first excuse was I did not pay my Electric and Water bill. I NEVER received a bill because they sent the bill to ** ********* ****** even though I discontinued both companies and gave them my new address: when my two bills arrived I paid both immediately. ********* said I don’t have a refund because they paid both my utilities. I have my receipts. I have contacted them and stopped in several times. This week I was told my stove burner pans were burned beyond cleaning and all 4 had to be replaced. I told her this was a lie and I want my entire deposit back. I am a widow and rarely cooked, have never burn a stove in any way in my life and ALWAYS clean my stove after cooking. She said the maintain eye man told her he had to replace them and she will return all but $ ***** which they said was the cost of the pans. I told her if they were thrown away it was because maintance took mine out and replaced someone in another apartments with mine. All I want is my money I gave them for my down payment back. Thank you

  Business response

  07/28/2022

  Hello *******,

  I'm sorry you haven't received your check yet.  I do see where your account was charged to replace the drip pans that needed to be replaced, no other charges were placed on your move out ledger.  A check check was cut and mailed on 7/14/22 for the remaining credit.  Please feel free to reach out to the office to ensure they have they correct mailing address.

  Best regards,

  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩