ComplaintsforLimbaugh Toyota

• Initial Complaint

  05/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2013 Jeep Cherokee from Limbaugh Toyota around 3/18/23. Once I got the car I did not have it 24hrs before it was running hot and i had to have it towed back to the dealership. They said they fixed it however not even 2 weeks later i was bringing the car back for the same thing. When I first brought it back the Mechanic initially said the car might need a motor but recanted once he spoke with management. I have taken this car back at least 4 times for the same thing, and now the Check Engine light is on and they said they can't do anything unless i pay some more money and now have a cosigner. They also sold me the car with a broke taillight as well

  

  Business response

  06/01/2023

  We have been in contact with ******************* & told her to have the vehicle towed to our service **** at our expense to be diagnosed & determine her options.  This vehicle was bought "as is" & even though we have spent a lot of money to fix the problem she was having.  She agreed & is having the vehicle towed in on Friday, 6/2/23.

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car for a my last free service change on July 9, 2022 I was advised by the service technician that I had no more free service change . the previous technician on my last visit advised me that I Had one more free service for my 2015 Toyota which I purchased used . The service rep advised me that the other technician gave me miss information and I am requesting my last free service which should have been an oil change and tire rotation thank you

  

  Business response

  07/11/2022

  **** ******* our service manager went over this customer's service history on the 2018 Camry SE that is serviced here.  She had two services done at Hoover Toyota & we have done the rest.  These free services expire at 45,000 miles.  The last service here was 4/25/22 with 46,351 miles.  The vehicle she is referring to is a 2015 Toyota, not the 2018 that we serviced & that we know nothing about. If she does not own it, there are no services due to her on another vehicle. If there are any questions, please contact **** ******* at *** ******** or *** ******** & he will be happy to help or explain.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership. After initally placing a down payment, the vehicle was sold to someone else for a higher amount. I understood, they ordered me the same vehicle and it took an additional month to be delivered. Upon delivery, I found out that they ran my credit for a second time the day of, without my permission, verbal or written. That adversely affected my credit score. A few weeks go by and now they have placed a $1000 charge on my credit card (without my knowledge or permission) for something they say I hadn't paid for. However, my bill of sale says everything is paid for. They owe me a cooler that was promised to come with the vehicle, and no update has been provided for it. The resolution I'm looking for is the charge reversed as they illegally charged my credit card without my knowledge or permission. I'd also like to warn future buyers about doing business with this dealership.

  

  Business response

  03/28/2022

  Business Response /* (1000, 5, 2022/02/25) */ Mr ***** was notified on 2/16/22 that the orginal charge of $1000. never settled in our bank. He stated he had been charged the $1000. but refused to send us proof. His total down pmt was $2500.00 but only $1500. was cleared from credit card company. When Orginal $1000. was run it was mistakenly entered as Visa instead of Discover. It was authorized but did not deposit into ********'s acct. Our office was not notified of this until 2/15/22 & he was contacted on the 16th to send the proof which he did not respond. We have REPEATEDLY tried to contact him by text & phone & have NO response.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In August 2021 The Salvation Army, Dallas TX paid Limbaugh Toyota, Birmingham AL, $5,941.37 to repair a Honda Odyssey.. A Salvation Army employee flew to Birmingham to pick up this vehicle and pay for it. On the drive back to Dallas, the employee discovered that some of the repair work had not been completed causing him to stop at a Honda dealership on his way home for a quick fix. Upon his return to Dallas, we took the vehicle to a local Honda dealership where they repaired the still broken door and gas tank to the tune of $1,146.52. In turn, I wrote to Limbaugh Toyota (see attachments) requesting a refund of the $1,146.52 we had paid to have the repair work redone. We sent a letter and attachments on November 9th, 2021 and the FedEx packet was signed for by "M. Bolden" (see attachment). By December 14th I had received no response from Limbaugh Toyota so I emailed them (see attachment). As of today, December 21, I have received no response to my letter or email. Can you please help us get a response, or even better, a refund. Thanks you.

  

  Business response

  01/07/2022

  Business Response /* (1000, 5, 2021/12/27) */ After our Body Shop Manager & our Dealer reviewing this & examining all documents, are only responsible for the parts & labor for the fuel door actuator which totals to $417.27. We will send a check for this amount. Consumer Response /* (2000, 7, 2022/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) In further review, I agree that the duplicated work was that of the fuel door applicator so $417.27 is a fair reimbursement. As an aside, I feel Limbaugh Toyota were very poor in their communication with me as I gave them ample opportunity to hash things out before the issue being elevated to the BBB. Thank you (BBB) for your help with this.

• Initial Complaint

  09/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May-June 2021, I was contacted by an employee of Limbaugh Toyota. This employee contacted me repeatedly, he wanted me to trade in my car even though I had not contacted them about this or shown any interest in trading or selling my car or buying another. I informed this employee that I was not interested in selling or trading my car or buying a new car. This did not cease the relentless contact. Shortly after these exchanges and refusing any services I received numerous letters notifying me that Limbaugh Toyota had been running my credit multiple times, all without my permission or knowledge. From there the contact and harassment did not stop, on June 3rd 2021 I also received a letter from Limbaugh Toyota stating that they were prepared to pay me a sum of money for me to sell or trade my car, despite me informing them that I was absolutely not interested. I have letters and text messages documenting all of these problems and exchanges that I can provide.

  

  Business response

  10/22/2021

  Business Response /* (1000, 9, 2021/10/11) */ We have tried Mr. ********* by phone 2 times & left messages to please contact us & have had no response. **** ***** is the salesperson he has dealt with & sold a car to & said Mr. ********* was interested in trading his veh if pmts were same or close & Mr. ***** pulled his credit at that time. Mr. ******** said he had to go out of town for family emergency at that time. Mr. ***** tried to contact him as a friend to see if everything was OK. Also he has received mail contacts sent to all of our customers advertising our sales & promotions.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩