ComplaintsforAltec Industries, Inc.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Delta 8 We took our wood chipper to this company to get it running. They said one of the cylinders does not work. We signed the invoice. They came back and told us they ordered the parts. They didn&#**;t tell us the parts were non-returnable even if they don&#**;t fix the problem. On 12/21/21, they called and said it needed a new engine. They said it would costs $10-14k to replace it. I felt this was a bait and switch. We told them we would come and pick it up. They have turned us over to collections. They should warn consumers ahead of time that the parts are non-returnable.

  Business response

  01/12/2023

  Thank you for bringing this to our attention. At Altec, we strive to provide our customers with exceptional service.

   

  The customer brought their woodchipper in for repairs. After the initial repairs were approved, our service technicians uncovered additional issues during their work, noting that the engine would not run without additional necessary repairs. When we notified the customer of these issues, they declined any additional repairs, making the unit inoperable. The customer was billed $4,263.52 on 1/28/2022 for the work already done and parts ordered for the agreed upon initial repairs. The customer retrieved their equipment from our location without payment. The bill was sent to collections on 11/18/22 after multiple attempts to receive payment were refused. The customer offered to settle for $2,575.00 through collections on 11/30/22, and payment was successfully received 12/6/22. This matter has been settled and there is no outstanding bill or collections case.

• Initial Complaint

  05/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Invoice number ******** I was told a service guy would be out to work on truck a guy comes here and says he doesn't know why they sent him he doesn't know anything about this truck then leaves to get stuff for his truck comes back I get a bill and when we call to ask why it's why more the guy calls me and tells me it could of been more and he was doing me a favor but then told me his GPS marks everything and the guy they sent out here knew what he was doing and then continues to tell me what a favor he was doing and basically says this is the bill and too bad even though he quoted me almost $500 less than what he sent the bill out for I didn't know a business could call somebody and threaten them on the phone I don't believe this bill should be so high if they send someone who can't do the work and I was charge 4 hr travel time

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