ComplaintsforGuin Service, LLC
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Complaint Details
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Initial Complaint
10/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On October 9, 2023, two **** Employees from **** Plumbing came to my residence to repair what I thought was a burst pipe from the last hard freeze. They were very nice and fixed the problem in less than an hour. It turned out that the pipe had not burst but the outside faucet, or sill ****, at the edge of my deck had split. They replaced the faucet for $307.00 and used the same galvanized pipe that was in place. I never saw the invoice until after I had paid. It was e-mailed to me later. I noticed that I had been charged $122.00 for a new section of copper pipe which I did not receive. I called to inquire about the charge and was told that that was just the way they charged. Besides being charged $307.00 for an outdoor faucet is ridiculous, paying $122.00 for something I did not receive is certainly not acceptable. I would like to think it was just a mistake and would appreciate an adjustment on the overcharge on an approximately 40- minute job and material which I did not receive. Job ********.Business response
12/04/2023
It is our policy to give a price upfront before we perform work, so I will instruct the office to send back half of the that bill ($214.50)
Thank you and sorry for the miscommunication.
Customer response
12/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.