ComplaintsforPrecision Door Service of Birmingham

• Initial Complaint

  06/14/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Precision Door of Birmingham replaced existing rails and motors on 2 garage doors at my residence on 1/6/2021. Rails installed were shorter length than needed for doors and one of the emergency releases was broken and inoperable. Talked to owner by phone on several occasions and he said that he would order new rails and would let us know when in. I have called owner several time since then to check on status. Owner has not answered so left messages but calls have not been returned. Paid half the money when equipment was installed in Jan.

  Business response

  09/01/2021

  Business Response /* (1000, 7, 2021/06/29) */ Contact Name and Title: **** **** President/Owner Contact Phone: XXXXXXXXXX Contact Email: *****@precisiondoor.net On 1/5/2021, We install two new 8'garage door openers on the customers 9' garage doors, so he would have working doors. We told him we had to special order 10' rail assemblies from the manufacture. We told him he only had to pay half the total until the new parts came in. The next day I placed the order with my supplier and they told me it could be 6-8 weeks, but they did not ha a ETA because of COVID, effecting production. I contacted the customer and explained that to him. I gave him my direct number to call me if he had any problems until the new parts came in. He called me about 8 weeks later to check on the status of the parts. I contacted the supplier and was told they were still on back order with no ETA. I relayed that to the customer and told him that as soon as I had the parts, U would let him know and we would install. During this whole time, he has had functionally operating doors that opened up 8' instead of 9'.At no time was I informed that the emergency release cord was not working on one door, until I read his complaint. The customer has had my direct phone number and email address during the whole process and has only call me twice. once for the initial call and once for the update. The Garage door industry has been hit had with manufacturing delays due to COVID, since the 1st of the year. We have customer's waiting 12-14-16-20 weeks for some standard doors to come in, when in November, it was two week lead time for special order doors. I am sorry that we may had some miss communication issues. I contacted the customer two weeks ago and told him his parts were finally in and that we could install them in the next few days. He informed me that he was out of town and would call me and schedule a installation date when ho got back. As of today I have not received a call from him. Consumer Response /* (2000, 9, 2021/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Installation of replacement door rails is scheduled for July 13 per agreement with Precision Door

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