ComplaintsforAdvenir At Station 121
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Complaint Details
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Initial Complaint
07/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Apartment building has multiple issues including but not limited to excess trash that has not been collected. We are charged a fee for trash and sewer collection yet trash has been overflowing for weeks now, without any resolution in sight. The building is *** with repairs. A/C in my apt has been out for days during a heat warning advisory and the building is making no effort to fix the issue. If they don't have enough staff, hire accordingly as renters are paying for this service. It's false advertisement for them to claim that they are a luxury apartment building with premium service for renters. Renters have to deal with improper trash collection, broken parking gates (gate has been out of service for months with residents having their vehicles broken into), and *** customer service.Initial Complaint
07/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Advenir Living at 121 finds it acceptable or okay for me to live in a studio with no working **. Its currently 93 degrees and I can not get anyone to help me with my issue. We traveled for 3 hours yesterday and to be here time to move in between **** moving hours to find out that we had to wait 2 hours for someone to show to give us out keys. Besides the ** unit not working, the bath room was not cleaned, the stove was left on, and one of keys did not work. We were promised that a maintenance man would show up to help us with our situation but turns out he could not be reached in the end. We have reached out to the cooperate office multiple times only for them to say that they only left a message with the front. I just cant believe that this is allowed to happen. At this point, if this is how new residents are treated, I feel like people should know what they are about to get into so they can avoid it at all cost.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.