ComplaintsforAardwolf Termite & Pest Control Inc

• Initial Complaint

  09/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I contacted Aardwolf on 8/6/2023 for a consultation regarding moisture in the crawlspace on a house I had under contract. They recommended a crawl-space encapsulation for $5,150. They took several days to commit to a start date. Then they took three days longer than anticipated without providing any updates on their progress. Since they wouldnt provide an update on progress, I had no idea when we would be able to move forward. They missed the deadline they guaranteed, causing difficulty for us closing on the house. They stated they were done with the project despite omitting the sump pump detailed in the estimate. When I pointed this out, they brushed it off, saying they forgot. When they finally installed one, they did it haphazardly and failed to dig channels to drain water to the sump pump, rendering it significantly less useful than otherwise. They left a dehumidifier plugged into an outlet that wasn't operational, never bothering to inform me. They pinched the dehumidifier drainpipe in the door of the crawl-pace, causing it to be unable to drain. When I asked them to splice the dehumidifier drain into my AC drainage pipe, they decided to cut a hole in my crawl-space door without even asking for permission. Also, they did not arrange the dehumidifier drainage with a P-trap as the manual stipulates. When asked about this, the employee argued with me, stating that it was not necessary, despite what the manual says. They left a large hole in the encapsulation, allowing copious amounts of water to accumulate and sit in the crawlspace with nowhere to go after the first time it rained. They told me it was normal and that the water would just evaporate. Then, their employee called to tell me that it was not water after all, and that when he came to install the sump pump, he saw a stain on the wood and decided to spray chemicals over the entire right side of the crawlspace to get rid of it. The owner said hed come take a look at the water, which he never did.

  

  Business response

  09/26/2023

  Hi, *************** to the abovementioned complaint.  Concerning this situation, it is my opinion that there was a miscommunication between the agent, buyer and our company as to what services were to be provided.  The contract and all contact information was in the agent's name.  Our company went out on 09/25/2023 at 2:30 p.m.  The customer had made changes to the dehumidifier, raising it up, attaching it to the ** condensation line.  Customer was informed that the manufacturer does not recommend this.  There were a couple of spots of the encapsulation that needed retaping, which we did.  At that time, it was explained to the customer that the encapsulation and fungus treatment had a one-year warranty.  The moisture reading in the area was 12-16%, whereas it was 30% before the work was done, indicating that the work performed is doing what it is designed to do.  At this time the customer has been satisfied.  If further assistance is needed, please contact me.  Additional documentation is available if needed.  

  Customer response

  09/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Case *****

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