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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Problem: 1) Per the attached email, Max Fitness confirms cancellation of my gym membership on ** ******** 2023; and 2) Per the attached screenshot, Max Fitness billed me $99.99 on ** ******* 2023. Resolution I am seeking: Refund $99.99 back to my credit card.Business response
02/21/2023
Per attached agreement under section 7 Cancellation Terms it states there is a cancellation fee of $99.Customer response
02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, for the record, their email stated they would not charge me anymore after ** ******** and then posted a charge on my card on ** ******** which can be interpreted as poor customer service and attempting to charge a customer extra money as they are walking out the door for no reason.
Sincerely,
James MoteInitial Complaint
04/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been charged for a membership that I do not have. It is a 75$ charge. I called to get this settled with the business and they have not resolved it. I did sign for a membership a year ago but 2 days later, I was hired as an employee and they cancelled my membership. Now for some reason I have a 75$ charge when I have not worked there or been there for 4 months.Business response
08/05/2022
Business Response /* (1000, 5, 2022/04/13) */ Thank you for the opportunity to respond to the above member complaint. The member signed a contract in January 2021 and was not hired as an employee until a month later in February 2021. We only "freeze" our employees payments for 3 months at a time, due to high turnover. Once the member no longer works at our facility, the auto draft resumes and standard cancellation procedures must be followed. The money that was drafted was actually owed as the member never submitted a cancellation request, as required per the terms of her contract. After review, the member was refunded $74.97 by our manager that was not owed to her and her account was cancelled. Due to the money already being refunded, I will leave the account as is. Thank you and I look forward to closing this matter.Initial Complaint
07/06/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a collection letter saying I fraudulent funds of ***.**. There are threatening to attack my credit if the fraudulent funds are not paid. I only used their facilities only a hand full of times my card was charged every month I was going. Based on my research I have noticed this company I send out multiple letters or fraudulent funds wrongfully. There was no contract. I would like if this matter was solved as soon as possible thank you.Business response
07/28/2021
Business Response /* (1000, 5, 2021/07/15) */ Thank you for the opportunity to respond to the above member complaint. The member signed a 39 payment bi-weekly contract on 2/*/20. In March 2020 the credit card that he provided for his auto draft returned as his card being lost or stolen. Our billing office made several attempts to collecting the past due balance. However, the members voicemail was not set up so therefore they were not able to leave him a message. They also attempted through sending emails. When a member is sent to collections, it is for the remaining balance on there contract not just the past due amount. The member never updated his credit card information for his auto draft. Since he became 90 days past due, he will now have to settle this debt with Collection Receivable Inc as this is a valid debt. They can be reached at (706) ***-****. The members failure to use the services does not relieve him from payment. Thank you and I look forward to closing this matter. Consumer Response /* (2000, 7, 2021/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.