ComplaintsforGreenbelt Properties,Inc., d/b/a Williamsburg Place
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Myself and my daughter (a college student) submitted a rental application and I a guarnator agreement on **************, along with a $75.00 "application fee" for an apartment lease beginning ****** 2022 at **************. The apartment was available at that date and we were assured our application/fee would secure it. Afterward, we did not receive any communication (email,text, or call) nor did we receive requested return calls from their answering service over the following two weeks until contact was made with the office manager on ***************** The manager informed us that there were no longer apartments available in the fall. She also stated that their office had tried to reach us for a "signature" - although she could not say what the signature was for or when/how they tried to reach us. In fact there is no evidence whatsoever that any communication was attempted on their part, even confimring with our phone records and email folders. At that point I demanded the immediate return of the application fee, but was informed that she would route my request to corporate for processing. Interestingly, they withdrew the $75 fee immediately from my account. I also spoke to the owner "*********" who apologized but admitted there was little he could do at this point.Business response
08/19/2022
Business Response /* (1000, 10, 2022/06/10) */ **************************** Business states they have responded directly to the consumer's attorney.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.