ComplaintsforComfort Solutions
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a plan with ****** ******** to fix my Air conditioner, they dispatched Comfort Solutions to come out and look at the unit and they were to send ****** ******** pictures of the unit and let them know what the problem is which they did. ****** warranty emailed and said that the whole unit inside and outside the house has to be replaced and that my portion that they dont cover will cost me 4755.00. So I paid ****** Comfort and they never came to fix it , they kept saying the equipment was on back order, now at this point its been a month and they kept saying its still on back order so i texted them and told them I want my money back and they told me they cant give me my money back. With that being said they never answer the phone when i would call only time i would hear from them is by text and only if i had texted them to find out the status of the equipment. So now they still have my 4755.00 and i dont have no new ac unit .
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This business is not BBB Accredited
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Contact Information
Auburn, AL 36830-5442
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.