ComplaintsforJewelry Land
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Complaint Details
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Initial Complaint
08/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Date of transaction July11 th .I bought a pendant and chain which was claimed to be Gold in Quartz .It in fact is gold color foil in epoxy set in silver plated metal $630. This is a fake stone . I was told it was gold In Quartz. I would not have paid $630 for a fake .Business response
08/29/2023
Hello- The stone was sold to you as Made In ****** Gold in Quartz which means it is men made stone, we never sold you as natural Gold In Quartz. We do have natural Gold in Quartz if you would like to buy Natural. It would have been better you would have contact us first before leaving us a 1 star review you shouldve given us a chance to make it right for you. Please send us the pendant back and when we receive it we will process a full refund. Our return policy is no refunds exchange only but as a courtesy we will give you full refund. Our return address is:
Jewelry Land
Attn:*****PO Box 917,*****************
thank you,
Zahid
Customer response
08/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Customer response
09/01/2023
I sent the necklace to Jewelry Land-via **** with tracking #**********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.