Customer ReviewsforNova Property Management

Do not use this company to rent out your home/property.The owner, ***** talked to me in person when I was shopping for a property management company and gave me the feeling they are a family business and will take care of the home/property I had to offer. This is far from the truth:Every month for the last two years, they will send a summary bill with odd charges. Example: a handyman needs to fix something and the tenant didnt pay a power bill and the lawn needs to be cut, they will combine those cost and put it in other charges. There will be no receipt. Only a verbal, o, it was thins and that. Okay, how much was those things, each?? I would never get a straight answer. In addition to the vague monthly statements, they wouldnt look after the home. Telling me things like, its okay to have mismatching paint blobs on the wall, or incorrectly patched holes, or oil base paint can be cleaned out of your 2 year old carpet, or not following up with the tenant that broke the washing machine drum that resulted in a $4k repair when they moved out (water damages), you get the idea. I also asked to not put in the home, tenants that rely on government assistance. Three times (in two years) they put unqualified tenants in and then try to blame me for Novas inability to vent their customers. At the end, you accepted them as a tenant. To this day, from the 1st tenant, Im still owed just shy of ********, the second - about ********, this last one - ******** plus ******** in damages (yes, you read that right. Less than one year, ******** in damages). Their response is that isnt their problem. I chose to put the house back together again with the contractor I used for two years. They will pay me if the collection agency can get the money (spoil alert: the agency hasnt collected from the first two tenants)They will be served a lawsuit if they dont pay the 8.2k in full directly to the contractor.

You have only had two tenants in the entire time.  The first tenant, which you approved as a tenant, owes about $1000 and was turned over to a collection agency for reimbursement.  The second tenant, which you again approved as a tenant, just recently moved out.  You sent us an invoice from a contractor that you arranged which stated there was $2605 in tenant damage.  The contractor did other work that you request that does not fall on the tenant.  You were fully reimbursed the $2605 amount from the tenants security deposit.  As agreed to, the $2605 has already been sent to your contractor. 

*********** is Very rude and does not know how to listen and communicate.! He rushed me as I was talking. He did not listen to what I had to say to find a resolution, only interrupted and talked over me.

Thank you for voicing your concern. You vacated the property owing a fair amount of money from unpaid rent and not cleaning the unit. Please feel free to contact our office or the collection agency to work out a payment plan. Thank you.

In order to get to a resolution the company has to be willing to talk and LISTEN. *********** Who works for the company does not want to listen he just wants to talk unaware of whats going on.

So I actually called twice and got a sassy female who was so rude talking to me on the phone. They took down my contact information wrong and wasnt even sympathetic enough to apologize and to fix the situation by at least asking me what was my correct email. All I asked was at first to speak with a property manager and was told none are in the office. I had already explained I didnt get contacted so I dont know why she said that, Im guess to act on her own accord cause she obviously owns the business! As I do Front Desk customer service and actually Im a supervisor to one of the biggest hotels here in ****************. I would never have this person answering phones let alone sit behind my desk and think shes gonna keep her job acting the way she is doing with potential clients! I would take my review to heart and mind cause if I needed something fixed and I was renting would this be the type of attitude I would receive? Renters beware! Definitely not a first choice or any choice for that matter!

We always strive to make every customer happy. The person that answered the phone had difficulty as you were constantly cussing and saying bemeaning thing to her as a woman. We would be more than happy to help, but ask that you control your verbiage. Thank you.