ComplaintsforARCTOS
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Arctos coolers two bought july 17 ***** never used paid for lifetime warranty returned new in box they do not work a friend bought one returned **** tracking # ********************** delivered 7-20-2023 ********** *** ************************************************ I have called three times about my refund since they keep saying 7 to ten days it is 8-27-2023 still no refundCustomer response
09/16/2023
Order # ********* returned in new condition **** tracking #**** **** **** **** **** 40Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought this Arctos cooler back in November 2022. It was winter and cold so I put it on a shelf, unopened until March when the weather warmed up. Then I opened it up and set it up with the directions that were issued. The cooler did not come on, it just flashed its lights and that was all. I complained to the company and they sent me a new one that arrived 04/05/2023. I again set it up following the instructions and when I went to power it on it did nothing again except flash its lights. They need to pack it better because I think the post office people toss it around some due to it being so light and small. I spent $107.04.Initial Complaint
12/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an Arctos Personal Space Cooler on 9/7/2022. Upon receiving the items I read the instructions, followed them and put Space Cooler into use. This product was simply false advertisement at its finest. . It did completely NOTHING. What a rip off. I sent 2 emails requesting to return the item with the expectation of a refund. This vendor did not even respond.Initial Complaint
10/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered an Arctos Personal Space Cooler, an extra filer and a lifetime warranty on 8/1/2022. Upon receiving the items I read the instructions, followed them and put Space Cooler into use. It did bot cool the room in any way. It powered off after 3 hours. I was extremely dissatisfied. It's more like a desk top fan with no real coldness.I sent 2 emails requesting to return the items of order# ********* with no reply.Initial Complaint
09/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased 3 Arctos systems, 3 filters, and 2 warranty's on July 10, 2022. I received 2 Arctos systems and one warranty on July 20th. I contacted Arctos customer Service and they said it would be shipped out as a second shipment. I waited until August 15th when I contact customer service again letting them know I had not received the products. They said I only order 2 systems. I told the I have my receipt proving what I ordered. She asked me to email it them. I emailed my receipt on Aug. 15th, 16th and the 22nd. I have called again they said they were going to process my refund my credit card $145.68 (tax excluded) on September 7th as of today September 14th I have not received my refund. I do t know what else to do. Every time I call Arctos customer service I get someone different and I have to go over and explain everything again to no avail. I have included my receipt, I believe it is called message, but it is my receipt for my purchases. Please help me. Thank youCustomer response
10/06/2022
This has been resolved. Thank you for your help.
*************************Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Saw an ad for portable air conditioners. They promised to cool any room in 5 minutes. Transaction date: 3/18/22 **** Paid $273.76 Theses AC's do not cool a room off in any amount of minutes. It's not even cold air coming out of it. I ordered 4 and want to send back the 2 that we did not open. I would like to send all 4 back but I don't think that the company will approve the return of the open AC's. I am leaving a review on their website and on your website. I am very unhappy and disappointed that the product did not do what it was claimed to do in the ad and on their website. I emailed the help desk and have not received anything back from them. Help please. Order number: ******** Tracking number: ********************** I have attached the only 3 emails that I received from this company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.