ComplaintsforEcono Lodge
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Complaint Details
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Initial Complaint
06/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
When I arrived there were a lot of homeless people around the hotel and the door was locked. The Uber driver waited for me and recommended another hotel in a better area. I could not even check in and I felt very unsafe. I called and spoke to the manager Fono and she did not even care and would not issue a refund. She clearly doesnt know anything about customer service, she showed no remorse.I did not check in and did not stay there, I would like a refund.We were supposed to check in on 06/17/23 and check out on 06/18/23.Total amount charged: $185 I have attached a screenshot of the e-mail with the reservation number.Thank you.Initial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I rented a room at the econo Inn located at *************************************. The room was **** USd. Plus 200 usd. Deposit. Total of **** usd. Payment Northern rim Bank debit card. Upon my check out , the front desk and an Asian woman whom I believe is the owner refused to give me the deposit, because I misplaced the customer copy. I suggested that they can use their copy which they showed me at the time to process my refund. Their argument was someone else had lost their customer copy and got refunded their deposit but the person has come back with the customer copy and got paid twice. I suggested for that not to happen they should have made that person sign a receipt receiving their deposit and they wouldn't have to pay twice. I said I will sign such a receipt. They refused to do so and asked me leave. While I stayed their I had my vehicle parked at the guest parking spot provided to guests. While they were plowing the parking lot my vehicle was damaged by the plow truck. I asked them what can be done to rectify this, they said it was a contracted business that does the plowing but they wouldn't give me enough information. I hope BBB will help me resolve this situation and prevent such a thing won't happen again to someone else.Business response
01/09/2023
In response to complaint ID ********, we did not return the deposit for two reasons: Firstly, as was mentioned, the customer lost the receipt. At check in time, we clearly tell customers they must provide receipt. Otherwise, we are unable to refund their deposit. The second reason was because the customer left the room in a complete disarray during her over month long stay. We replaced blankets, sheets, pillows, and other furniture caused by the damages during her stay. She and her guest had several arguments during her stay and as a result, we received a number of complaints from surrounding guests. She received multiple warnings from employees regarding their disturbances.
In regards to damages to her car, this is the first time that I am hearing of this. Her car had preexisting damages at check in time that I had asked one of employees whose car this was because I was going to tow it.
If you should have any further questions, please feel free to contact me at anytime.
Sincerely,
*******************
Owner of Econo Inn
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.