ComplaintsforGlobal Federal Credit Union, LLC

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Global Credit Union 1.Online access removed in less than 2 weeks. Cant access my account online. I spent 20 minutes at *********************** window two weeks ago setting it up: name, password, etc. Its gone. As you recall Credit Union One threatened to terminate my account because I could not log in for 6 months. I changed mortgage lenders. Same exact thing!!!2.The *** Card cant be verified. It has 19 digits and when you call the voice menu asks for 16 digits on the card. It fails. I called Global last Saturday and they said theyd call me back holding my place in line. Its Tuesday. Havent heard from them. Cant access money or account causing double payment to be made by ***** Fargo. Please reinstate my information and allow the *** card to work.

  Business response

  06/06/2024

  Global Credit Union appreciates ************** providing us the opportunity to discuss his concerns raised in the complaint. However, due to federal privacy restrictions, we are unable to respond publicly with the details of the resolution. 

  Customer response

  06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/30/23 my daughter ******* financed a car and I cosigned. She was told shed hear from Global Credit Union. We requested all mail be sent to her address. 10/26 I received a letter ******* was somehow not included in the loan account but on 11/07 ******* received a request for proof of insurance (NO BILL OR PAYMENT INFO) which says they knew to contact her concerning the vehicle, but when she called they refused her any information. I called, told them she would send payments by physical mail only. They sent her pre-labeled envelopes for deposit but no account info. I called and spoke to a person who was condescending and rude, and told them we had every intent to make payment but needed to get a bill. I called another person and declined permission for phone contact since ******* would make mail payments. I continue to be harassed by calls, received over 30. ******* also received calls, even at work, which is UNACCEPTABLE IF UNWILLING TO GIVE INFORMATION WHEN SHE CALLS. 11/28 she requested a bill in person but was refused, she asked for a physical payment method and only received deposit envelopes and no account info. 12/14 first account statement received. 12/18 A letter re:repossession but no bill. 1/4/24 CONFIDENTIAL letter labeled "HAND DELIVERED" was left at my address but wasn't hand-delivered to me, stated attempt to communicate. Although we have communicated all along. 1/19 I sent a "payable to bearer" negotiable instrument of $23,315.05 Certified Mail, to settle the account in full. Received another "past due" letter so I sent a letter notifying payment was sent, requesting discharge or reason payment wasn't credited, and that further attempts to collect would be fined. 2/8 Response letter said the account was reviewed with no change to balance and refused further correspondence about it. 4/22 I called, requested to be credited or return of my draft, they said they can't locate where it is, which is theft. This is now preventing me access to my credit.

  Business response

  05/02/2024

  Due to privacy restrictions, Global Credit Union is unable to respond publicly.  However, a written response addressing the claims made will be mailed to the complainant.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  ***************************** passed away at the end of August 2023, he appointed my wife *********************** personal representative of his estate. Global refused to work with her on finding the proper beneficiaries for his accounts that were left. She gave up on helping and requested her share. Global CU issued her a cashier's check around Christmas 2023. Two weeks later she received a suspicious call from someone identifying themselves as a Global CU employee telling her she was overpaid on this check due to a math error at the bank and the she needed to refund them $6,624 immediately. She informed him that she needed something in writing and that she would consult her probate attorney for guidance on a response. With no further communication from Global regarding this issue in March they removed $6,624 from a completely unrelated account that her and I share jointly leaving a negative balance and some auto pay bills rejected. Upon communicating with Global and requesting simply that they send an invoice explaining the charge, we have been treated like criminals and threatened with collections and damage to our credit. We have not disputed that Global CU may have erred on their math on this and if so we will gladly pay them back, but with no evidence provided to support their claim and the fact they have already violated our account once we cannot in good faith pay a bill we haven't received yet.

  Business response

  05/02/2024

  Global Credit Union apologizes for the experience of the complainant and appreciates the opportunity to review the circumstances raised.  Due to privacy requirements, we are unable to respond publicly; however, we responded to the complainant in writing on May 2,2024.  

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are forcing me to buy their auto insurance even though I have auto insurance on my vehicle and always have. They overcharge me once already, now they are saying my auto bill is 31+ days past due because I owe for their auto insurance. They said if I can show proof I have my own then I don't have to buy theirs, but they seem to never get the documents. Me and my agent have sent a multitude of emails with the coverage documents, but they say they are not getting them. Everytime I call, it over an hour on the phone, I always ALWAYS confirm I have the right email, and I do, but still, they are saying they don't have them, then refuse to offer any other solutions except to make me pay more OR report to my credit. I have perfect on time payment history and because of them I now do not. I want a refund of the money they priory extorted, I want my credit history fixed, and I never want someone to have to be extorted like this again.

  Business response

  04/24/2024

  Due to privacy requirements of the ********************************** Act, we are unable to respond publicly.  However, Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant, whom we spoke with regarding their concerns.  

• Initial Complaint

  03/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Alaska USA FCU. I do not have a contract with Global FCU, they did not provide me with original contract as requested.

  Business response

  04/09/2024

  Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant.  Due to privacy requirements of the ********************************** Act, we are unable to respond publicly.  However, we have responded to the complainant in writing as our contact attempts have been unsuccessful.  Global invites the complainant to contact us directly if any further concerns remain.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Ive been a longtime customer who hasnt been working due to health reasons. I havent been able deposit money as frequently as Ive been in the past. I get $ every month in the account. I had a savings, checking and a secure card which they have closed all as of the 26th of February

  Business response

  03/08/2024

  Due to privacy requirements of the ********************************** Act, we are unable to respond publicly.  However, Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant, whom we spoke with on March 1, 2024, regarding their concerns.  

• Initial Complaint

  02/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Im am not liable for this **** with global fcu I no contract with them or any contract as requested

  Business response

  03/01/2024

  Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant.  Due to privacy requirements of the ********************************** Act, we are unable to respond publicly.  However, we have responded to the complainant in writing as our contact attempts have been unsuccessful.  Global invites the complainant to contact us directly at ************, if any further concerns remain.

  Customer response

  03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been a member of Alaska ***, now Global CU, for 10+ years. During that entire time, I have had a credit card through them. ** December 6 2023, I was contacted regarding an overdue payment, which was surprising to me as the account was set up on AutoPay. I made the payment and was transferred to a rep, who told me that my card was reported as lost/stolen. I confirmed that I had not reported it lost/stolen, and still had the card in my possession. I attempted to log into my online account to ensure the auto payment was back on, but still could not access my account. I called again and was told that there was a flag on my account to verify my address, which I did, but the rep stated she could not resolve the flag and a "senior" would have to do that. After being on the line for 47 minutes, my call was disconnected before I could ever speak with a rep. ** 2/5/24 I called again to try to resolve this, but was not told that my payment was due or given an opportunity to make a payment. ** 2/20/24 I received a call that my account was overdue, and frustrated at this point, I explained that I would pay the account online once they unlocked it for me. I was transferred to a rep who finally told me my account was locked due to a transaction from September of 2023. He did assist me with this and my account was unlocked. I made the payment through my online account and made sure auto payment was on moving forward. After speaking with numerous representatives today 2/21/24 I was told the late payment could not be removed because they did not identify this as being caused by the credit union. I called again 2/21/24 to request the notes from my account, and was told that the credit union does not make account notes so there was nothing to provide. At this point, I would like the late payment removed.

  Customer response

  02/23/2024

  This has been resolved by the Global CU. 

  Business response

  02/27/2024

  Global Credit Union appreciates the opportunity to review the circumstances raised by ***************.  Due to privacy restrictions of the ********************************** Act, we are unable to respond publicly.  However, we have spoken with the complainant and addressed her concerns.  

• Initial Complaint

  02/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this derogatory account ********************** FCU, I do not have a contract with Global FCU they did not provide me with the original contract as i requested

  Business response

  03/01/2024

  Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant. Due to privacy restrictions of the ********************************** Act, we are unable to respond publicly.  Global invites the complainant to contact us directly at ***************************, to further discuss his concerns.  We will also respond to the complainant in writing if our attempts to contact are unsuccessful.  

• Initial Complaint

  02/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I would like to draw your attention to September 1, 2023- I had sent my complaint letter to Global Federal Credit Union, in which I clearly stated how this scam has affected me personally,psychologically and financially.I feel very distressed and cheated, all because no one took action immediately and practice their duty of care, therefore I only request what I believe to be rightfully mine, as all institutions were more than negligent in protecting my account and handling the complaints. I comprehensively provided explanations and proof to my claim, even so, Global Federal Credit Union never acknowledge my complaint, therefore, I have approached you BBB and I would like to receive your assistance on this matter.On May 18, 2023, I performed a wire transfer at the Eagle River Global Credit Union branch (******************************************************************************************) to pay a contractor working at my house. The contractor gave me the wrong wire transfer number and the money got transferred to the wrong account. On May 27th, once I realized the money went to the wrong account, I stopped into Global Credit Union to cancel the wire. The bank started the process of contacting ********** to try to retrieve the funds. I was told that requests were being sent to ********** to return the funds for three months to no avail. Sending requests and a strongly worded request is the only action that was taken in the span of 6 months. Chase bank is committing fraud by depositing money into an account that did not have a matching name on it, the intended recipient, ***** Construction, is not the name on the account. The account holder is committing fraud by using the money that was not intended to be distributed to them and not returning the funds when they realized the error.

  Business response

  02/27/2024

  Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant.  Due to privacy restrictions of the ********************************** Act, we are unable to respond publicly.  As such, we have responded to the complainant in writing on February 27, 2024. 

  Customer response

  02/27/2024

   
  Complaint: 21315309
  
  I am rejecting this response because: Global Credit Union has an obligation to verify that wire transfers are being wired to the correct party on the wire transfer form. The account number did not match the account recipient. But since Global Credit Union has a clause putting all responsibility on the sender, they feel they due not have to do their due diligence of at least verifying the account name and number match the wire transfer paperwork. This is negligence on their part. Isnt that why they are backed by FDIC, so when things like this occur they can make their customer whole while they fight through the system? From the beginning they just shrugged their shoulders and told me I wasnt getting my money back. That is not protecting customers using their services. They asked 2-3 times if ***** would reimburse me and that was it. Not an effective system. How about getting their high priced lawyers involved? I can guarantee if it was a negative to the bank they would have had it resolved in a week. This will be a year in May with no resolution and has caused me a great amount of stress. This system should protect *****, not Goliath. I need to be made whole. Some Chase customer has kept money that is not rightfully theirs with no repercussions! ***** had the ability to freeze assets until this was resolved and chose to do nothing! Shame on all of these organizations for not doing the right thing.
  
  Sincerely,
  
  *************************************

  Business response

  03/12/2024

  While Global Credit Union empathizes with **************************** circumstances, we cannot respond publicly due to privacy restrictions. We invite ************************ to contact Global directly if she wishes to discuss any further concerns not addressed in our written response dated February 27, 2024. At this time, Global considers this complaint closed.

  Customer response

  03/19/2024

  This complaint was not resolved. The bank provides a service and has an obligation to protect the customer. Just because you put a disclaimer on a piece of paper does not absolve you of any responsibilities to protect your client and their money. The bank does not have a system in place that does this and thousands of customers are getting hit with fraud every day. The bank should have the minimum responsibility of checking the information with the receiving bank to make sure the information is correct. There is no process on either banks network to make sure the consumer is protected. Of course they have the money and the power so the little person, the consumer loses. This matter has not been resolved and asking the bank three times and then just shrugging their shoulders is not advocating for their customer. The high priced lawyers they have should have been involved and my money should be returned by now. Shame on this whole system, it is broken.

  Business response

  04/09/2024

  Due to privacy restrictions, Global Credit Union is unable to provide a public response. We have responded to ************************ with the information needed for her to pursue the dispute with the correct parties and as Global is unable to assist her further, we consider this matter closed.

  Customer response

  04/09/2024

   
  Complaint: 21315309
  
  I am rejecting this response because: businesses have a responsibility to protect their customers. Now that something negative has happened they have put all of the blame back on the customer. They had an obligation to verify information and recipient information, which did not happen. 
  
  Sincerely,
  
  *************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩