ComplaintsforRainmaker Touchless Car Wash
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 15,2024 I went to Rainmaker Touchless Car wash Teller 1. The automated machine was not reading my debit card, so I used a second credit card and it still wouldnt take the card. Then I put in a $20 bill, but my cash was taken, but I wasnt able to proceed with the was. I followed all instructions and even tried the refund button on the machine but nothing. I used a complaint online form and to date, all I have received was a message that they received my complaint. *** tried calling and I couldnt leave a message, because the voicemail was full. I even replied to another message to the complaint received message, which said that this email is not monitored. This is very poor customer service and what a way to take cash for no service. I have never received any contact from this company. I would have preferred to get my car washed, but I cannot trust a company that will not even return calls.Business response
03/26/2024
Dear ******,
I did call you and leave a message the day after I received your complaint. I did not hear from you again after that. To my knowledge, our voicemail has never been full as you stated in your BBB complaint. I replied to your original today. Please respond to that email or call me at ************.
*****************
Rainmaker Touchless Carwash
Magic Wand Carwash
***************************************
*********, ** 99515
************ office
************ cellCustomer response
04/04/2024
***************** contacted me again and at my request, she provided me with a code for a car wash. Issue resolved. Thank you for your assistance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.