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          Dimitra Designs has 1 locations, listed below.

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            Business ProfileforDimitra Designs

            Bridal Shops
            BBB accredited business

            Additional business information

            Additional Info:
            This company's special order policy states that orders may not be cancelled and the consumer must take the merchandise. Additionally, there are no refunds, exchanges, or in-store credits. "In the event of dispute, the purchaser will be responsible for reasonable costs for collection or cost for any disputes including attorney's fee."
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/30/2008

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Dimitra Designs is a bridal shop that offers bridal and formal wear of dresses and accessories for brides, bridesmaids, mother of the bride, etc, as well as tuxedo rentals and pageant wear, ranging in various styles from designers such as Morilee, Essence of Australia, Allure, Randy Fenoli, and more.

            Business Details

            BBB File Opened:
            4/3/1996
            Years in Business:
            29
            Business Started:
            11/1/1994
            Business Incorporated:
            3/17/2005
            Accredited Since:
            1/30/2008
            Type of Entity:
            Corporation
            Alternate Business Name
            • Dimitra Designs, Inc.
            Business Management
            • Ms. Dimitra Mandala, Owner
            Contact Information

            Principal

            • Ms. Dimitra Mandala, Owner

            Customer Contact

            • Ms. Dimitra Mandala, Owner
            Additional Contact Information

            Fax Numbers

            • (864) 467-0133
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/04/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I ordered a gown online and the gown was discontinued. Paid in full and now they are refusing to refund my money.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sue C

            09/16/2022

            My daughter found her dress here and it was beautiful. We paid over $3000 and then had to pay @ $800 in alterations and that was ok. Then my mom and I both found and bought our dresses here also over $600 each and then about $650 in alterations. Which the sizes were ordered more than 2 sizes too big. We tried to get them to change the size, but they wouldn't, so we had to keep them in the bigger sizes and then pay a lot to reshape them and remake the dresses. Which Rebecca and Jessica were super professional. Dimitra as a store and business has a no return or exchange policy. So it doesn't matter what reason or problem you have you are stuck. My problem was when I ordered my husband's suit $255.00 ordered in July and didn't come in until the Thursday of the wedding late which was September 8, 2022. It is his fault he didn't try the entire thing on. But we had a lot going on and then Saturday, day of the wedding he put his shirt on and the sleeves came to his elbows and the length came down to his knees. The color looked totally different when he was next to the wedding party. So he didn't wear it because it would have looked off. He wore his own suit then. My disappoint was that Dimitra wouldn't do one thing, not a credit of anything, the girl even went to the manager and the Manager didn't even come to talk to me, very disappointed. With the amount of money spent, I would have expected something.

            Dimitra Designs Response

            09/23/2022

            When placing special order purchases for the dresses we take measurements of the clients bust, waist and hips. We then review the size chart with the client prior to making a size choice. In this case we decided on a size 14 for both mother of the bride and Grandma of the bride. We chose this size to accommodate for the waist. If we would have ordered a smaller size the dresses would not fit in the waist. It’s always easier to take a dress in than to let a dress out. All sizes were discussed prior to signing the contracts and placing the order. The suit rentals come in the week of the event. They arrive either Tuesday, Wednesday or Thursday. This gives us plenty of time to order replacements if need be. The client didn’t address any issues when he tried on the suit. He said, “The suit fits great.” If he would have addressed concerns with the fit, we would have had plenty of time to make the adjustments. As for the color of the suit, he got the color that he chose so this is what he received.

            Local BBB

            BBB of Upstate South Carolina

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