Business ProfileforNCEES

NCEES claims to provide exams and certifications for college engineering students. I paid NCEES $175.00 for an FE exam, they subcontracted the exam to Pearson VUE. I was sick leading up to the Saturday exam, so I called the test center on Wed, Thur and Fri leaving messages asking to call me back about whether they want me to take the exam when I am coughing, or if they want me to reschedule. They never returned a call. Then Saturday morning the ND DOT issued a no travel advisory across North Dakota due to -34 F weather with windchill of -70 F, I called the test center in the morning to see if they were open, there was no answer. I left another message asking to call me if they open the test center that day. Since the test center was closed they never called back. NCEES was not answering their phones Monday or Tuesday, someone at NCEES finally answered on Wednesday, they told me they will not reschedule me due to the test center being closed, but would reschedule since I was ill. However, they said they need a note from anyone at a doctors office, they assured me it could be a nurse or a doctor. I asked them what the note should say, they said "anything." So I asked if it says "--- was sick on Jan 13th" is this enough? They said Yes. I had an doctors appointment scheduled the next week, so I waited until my appointment and a nurse signed a paper saying "--- was sick on Jan 13, 2024". With the letter in hand I called NCEES again to ask where to send the letter, I also asked to make sure it can be from a nurse, which they again told me yes. I sent the signed letter, then Tracy S*****, Manager of Client Services and Exam Administration Services, followed up asking me personal medical questions, I answered all of them for her, finally she told me a letter from a nurse is not acceptable, she wants a letter from a doctor. Also according to NCEES policy I have less than 24 hours to get this back to them. Tracy says she will not reschedule the exam or provide a refund.