Business ProfileforMcKinney Dodge-Chrysler-Jeep, Inc.

On June 24,2022 I went to this establishment to see why my vehicle brakes were pulsating .I voiced my concern to the service advisor Maxwell B****** . He informed me to have a seat and that he was going to go to take it to the mechanic. Maxwell then return and informed me that the reason why it was pulsating was because the rotors were warped and that they needed to be replace along with the brake calipers, Brake pads and to assure no further issue comes to go ahead and get the brake fluid replaced. I agreed to it because i was off to join the military and didn't want any issues with the vehicle once I got to my duty station. I got to my duty station and the same problem persisted. I called the establishment and spoke with Maxwell again and he informed me to bring it in and they will see whats going on with it because it was under warranty and they were going to take a look at it.On May 25th,2023 I rented a vehicle and trailer and towed the vehicle over to them and spoke with a different service advisor named Jonathan G****** and he informed me the problem had persisted and because the parts were cover under warranty they were going to take care of it but I had to pay an additional $150 for the labor because the service is not under warranty. So I paid the fee and loaded the vehicle back on the trailer. Friday June 2nd,2023 the problem arose again the same issue. I contacted the establishment again via cellphone and informed the problem persists and they stated that the rear brakes were the problem and I'm like that's impossible because the problem persists in the front I told them I'd like a refund and Jonathan informed me it doesn't work that way and that he didn't have that power and implied the the service manager did. I asked to speak to the service manager and he informed me to bring back to him and after i told him i live in ******** NC and couldn't bring it by till the weekend he suggested for me to go to a ********* locally