Customer ReviewsforBlue Compass RV

I personally think that there customer service is horrible, would never recommend them to any one, very unhappy with the whole experience with them, they never get back to you.

I would leave 0 stars if I could. The salesperson we used never responded to us after she got the sale. The brand new fifth wheel was filthy when we saw it, the refrigerator door was dented and there were some other things that needed to be fixed. We assumed all would be fixed and it would be cleaned 2 months later when we picked it up. While replacing the bottom freezer door, they completely smashed up the top refrigerator door. They never seemed sorry, they acted like they were doing us a favor and like we were bothering them when we asked why is wasn't cleaned or prepped at all. Anita came out with a spray bottle and a rag......was she going to clean the filthy, black floors on her hands and knees? I was so frustrated, i just said forget, I'll clean it myself. Since we drove over 2 hours to get it, and assumed it would be prepped and clean, we were very disappointed but decided to take it and bring it home. We were told to come back and have the refrigerator door replaced. Well, they never registered it, even though they had 2 months to do it. Once again, no apology, they really didn't care. We were not going to drive 5 hours on another day to get it so we told them they would have to deliver it. All of of a sudden a manager who we never saw, because they all hide, gave us something that would make it legal to drive home. So in June we brought it back (5 hour trip) so they could replace the top refrigerator door that they damaged and surprise! While replacing that they dented the bottom door. They used the kitchen table as a saw horse and the kitchen counter as a work bench. (greasy tools on my counter and cutting board) They tracked mud and dirt inside and then to top it off, .2 peolpe in the office rudely called us liars. Now they are having another door shipped to us so we can put it on ourselves. This is the worst customer service I have ever experienced. The rudest people. STAY AWAY FROM THIS PLACE!

Bought a $25,000 used camper from them in November 2022, it was in the shop for the inspection & walk through the day we picked it up all seemed well. Fast forward to April we go to open up the camper to prepare it for the season & low and behold the roof leaked, called Albany RV 3x to be told someone will call you back, 2 weeks go by no call back, 4/23 call again & the the lady on the end of the phone at AlbanyRV acts like I’m lying & questions me about no one calling back. I tell her the camper we purchased in November has a leaking roof and I would like to speak to someone about it! She states “ well it’s a used camper” I said yes I understand that but don’t you think you should have disclosed that it had a leak?! She replied with “ well was it leaking when you bought it?” She took my email address told me she would be CC me on an email to the service manager, still have yet to receive this so called email. This is absolutely ridiculous I have a 2020 camper that needs roof repairs, now a new mattress from us not realizing it was leaking! DO NOT buy a camper from AlbanyRV in Latham!

The service department from this dealership is terrible. Do not use them if can avoid it. They had my RV for weeks and didn't do the repairs. It was hard to get ahold of them. Always took a few calls to get a response. AVOID if you can.

This is our third camper we have purchased through Albany RV. Along with the purchases we have also purchase a on site warranty. After many many years we haven't had to use any warranty services. It just happens we now have a problem with our refrigerator in our current camper. Well Albany RV has decided they do not do on site repairs any longer and that we need to find service ourselves that accepts the warranty . After many emails and hours of calls to the warranty company come to find out the wrong VIN# was submitted to the warranty company. I have asked that the right be resubmitted to the company. Again no response from Albany RV. They will also not honor the on site repairs any longer. At one point I was told we must have signed a waiver stating that. I did not sign any waivers. So just be aware that they do not honor warranties once they get your money.

Gave a deposit on a RV to hold it. Upon driving it seemed to be under powered. Living in Colorado and the mountains I passed on the unit. The policy on the refund is up to 30 days to return the credit. I was promised for the last 10 days it would be applied, it has not. It is now beyond the 30 days and I still have not received a credit. In looking at reviews this is a common complaint.

Bought a Camper from Albany Rv - Paid Xtra for a Warranty and Nobody will except the Added Warranty that We Paid for because Albany Rv has raked Every One over the Cole!! There Service Dept won’t help us repair what should of been fixed prior to us purchasing it - We also have a recall and They will Not fix it - Been down to there store numerous times with No Luck!! Stay Away from Albany Rv!!! Bad Business!!!

Terrible customer service - specifically Charles one of the service managers. Repeatedly returned to have new brakes installed correctly. The brand new brakes are still not functioning properly.

Horrible management to do business with. I negotiated a net purchase price for a new RV in June with a deposit and a formal purchase order signed by myself and the sales manager. When it finally arrived in October they had me sit down to make the final arrangements and they presented me with a new purchase order with a substantial extra fee added. These fees were talked about and were negotiated out in the first purchase agreement. They would not honor the first purchase agreement and demanded extra money to go forward with the purchase. On top of that there was some damage to the RV and they would not even order the parts or begin the process to fix it until I paid for the RV in full. I tried to contact their service department to get an idea if the parts were available and to see how much time would be required to fix it. The sales manager would not answer those questions. I could only leave messages to the service department and they would not return my calls. I finally had to contact the customer service department of the manufacturer to get some answers and only then heard back from the sales manager after the manufacturer pressured him. It was estimated over a month at best to get it fixed. After experiencing such poor service from Albany RV One when I didn't even purchase this RV yet, I decided cancel the order. I knew that this was only the start of problems with them so I requested them to return my refundable deposit. It took over 2 weeks to get the deposit back and only after I disputed the charge with my credit card company. Although my sales person was nice, the management of Albany RV One leaves much to be desired. Stay away.