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          Robert Bradway's Plumbing & Heating Inc. has 1 locations, listed below.

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            Business ProfileforRobert Bradway's Plumbing & Heating Inc.

            Plumber

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This Business Specializes in Residential Plumbing, Heating, and Air Conditioning Repairs and Installations in Columbia County.

            Business Details

            BBB File Opened:
            5/23/2017
            Years in Business:
            15
            Business Started:
            1/1/2009
            Business Incorporated:
            9/24/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Robert L Bradway, Owner
            • Mrs. Rachael Bradway
            Contact Information

            Principal

            • Mr. Robert L Bradway, Owner

            Customer Contact

            • Mr. Robert L Bradway, Owner
            • Mrs. Rachael Bradway
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/12/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Greg M

            10/26/2023

            Incompetence and lack of accountability Hired Bradway to do a very simple new faucet installation in our bathroom. After they installed, we immediately noticed that the handles were not aligned correctly. Instead of the handles being straight across, they were installed in 2 different directions. We turned the water on to see if it the faucet worked. Within 15 minutes, water is gushing out of the wall. We called Bradway and they sent plumbers to the house to identify the problem and get the water back on to the house. They confirmed the issue was due to incompetentance of the plumber who installed it. Apparently he "forgot to tighten the pipes he installed under the sink". When the repair plumbers showed up, they ripped out the insulation from the basement ceiling which was holding gallons and gallons of water that was stuck in the floor boards and subflooring. Significant damage was done to the oil finished engineered hardwood floors which needed to be ripped out and replaced. I contacted the owner Bob about these issues, sent numerous photos as well as the invoice for the repair work. Not only did Bob charge my credit card for the shoddy work, but he did not reimburse to have the damages fixed. Unbelievably frustrating experience.

            Robert Bradway's Plumbing & Heating Inc. Response

            11/17/2023

            ****, I apologize for your frustration. These were customer supplied fixtures and parts. We do not hold warranties or are responsible for functions on customer supplied fixtures. We did file a claim and turned this over to our insurance company, in a timely fashion, for them to resolve this issue.  Apologies, you are disappointed.

            Local BBB

            BBB of Upstate New York

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