50 Customer Reviews
Review from Janelle M
5 stars07/20/2023
Amanda was very respectful and efficient and help me out, I’m so thankful for the support team!!
Legacy Studios Response
08/21/2023
Dear Valued Customer, Thank you very much for taking the time for the nice 'shout out' to our Customer Care representative Amanda! We hope you enjoy your images for years to come! Thank you for your patronage!Review from Katie C
5 stars07/19/2023
Maddie was the BEST - excellent photographer - knowledgeable, funny and professional! thanks!Legacy Studios Response
08/22/2023
Dear Valued Customer, Thank you very much for taking the time to let us know about your GREAT experience with your photographer Maddie! We appreciate your business and hope you will enjoy your photos for years to come!Review from Sue S
5 stars07/15/2023
Janine was responsive and resolved my problem within minutes! She was very helpful!Legacy Studios Response
07/18/2023
Dear Valued Customer, thank you very much for your feedback! Janine is definitely an asset to our company and we are glad she was able to assist you. We hope you enjoy your products for years to come!Review from Missy B
1 star06/28/2023
This company is so overpriced!! I’m only able to purchase ONE of my daughters senior photos at $100!! That’s right, ONE photo. This company should be ashamed. There’s so many parents that would love to have pictures of their senior, but they have zero affordable options!Legacy Studios Response
07/18/2023
Dear Valued Customer, thank you for your feedback. There are many products available for purchase starting at $20. We also offer many promotions as they become available throughout the year. If you have specific issue, we would be glad to address that with you as well. Please email customercare@*************.com. We appreciate your feedback and your patronage.Review from Debra J
5 stars06/02/2023
Excellent service and turnaround time to redo photos! Thank you!Legacy Studios Response
06/06/2023
Dear Valued Customer, Thank you very much for taking the time to leave a nice review! We appreciate your business and want you to get a product you are satisfied with for years to come! Thank you again!Review from Andrea P
5 stars05/25/2023
Amazing customer service So easy to work with I highly recommend this company Kudos to you guys!! God bless Happy Mom!!Legacy Studios Response
05/30/2023
Dear Valued Customer, Thank you very much for your 5 star Kudos! We appreciate your patronage and try our very best to take great photos of your student! Thank you.Review from Christine G
1 star05/16/2023
Should be 0 stars. The school my daughter attends this is the first year that Legacy has been their photo people their service is horrible they're opposes are disgusting their backdrops are ridiculous I've been getting the runaround for about 2 weeks trying to get retakes and or trying to get individual photos it is absolutely asinine the runaround the problems the issues that I've been having with this company and I purchased two individual photos today paid with a credit card she never gave me a confirmation number and never told me when they would be arriving. ** ****** *********** ******* are 1,000 times better than this ridiculous companyLegacy Studios Response
05/30/2023
Dear Valued Customer, I'm sorry to hear you are not pleased with your spring photos. During the fall we return for retakes; however, for the spring photos we usually go to the school once. I see your daughter had three images taken of her and is smiling in all of them; but, I do understand we make not like all photos taken. It looks like you were emailed your receipt once the custom order was placed. We hope to serve you better in the future.Review from Carla L
5 stars04/25/2023
Nicole’s knowledge, professionalism and patience are nothing short of remarkable! She provided me with outstanding customer service rarely seen anymore. I know I made her crazy but she was patient and kind and helped me pick the best photos and package to remember my son’s graduation! I cannot thank her enough! She’s a rock star in my book!! Thank you Nicole!!!Legacy Studios Response
05/15/2023
Dear Valued Customer, You are welcome --- and we know every parent wants their photos to be perfect - we understand! We understand you will cherish these photos for years to come. We appreciate your feedback and especially happy to hear how Nicole helped you!Review from Karla K
5 stars04/11/2023
Emma was so kind and helpful with my questions/concerns for my kids' fall pictures at school. She was prompt to respond, eager to help me fix it and very understanding with my issue. In less than an hour, she had done everything I needed and even followed up to make sure I was satisfied. What a pleasant experience! My wait time to speak with someone was SO LONG but Emma made it totally worth the wait. Thank you! We need more "Emma's" in this world. :)Legacy Studios Response
04/12/2023
Dear Valued Customer, Thank you very much for you sweet words about the Customer Care Representative Emma! We are glad you had such a great experience. And occasionally we have a little longer hold times, but I hope you were able to use the 'callback' feature. Thank you again for your patronage, we truly appreciate it!Review from Lauryn Z
5 stars03/29/2023
I had a great experience working with Lisa in Customer Care. I would definitely order from Teddy Bear Portraits in the future.Legacy Studios Response
04/03/2023
Dear Valued Customer, Thank you for sharing your customer care experience with us! We love to hear what a great interaction you had especially with our representative Lisa! I hope you enjoy your photos for years to come!
Customer Review Rating
Average of 235 Customer Reviews
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