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Find a Location

Cardwell Construction & Paving LLC has 1 locations, listed below.

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    Business ProfileforCardwell Construction & Paving LLC

    Paving Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/8/1965

    Years in Business: 64

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Asphalt Paving

    Asphalt Repairs

    Seal coating

    Hot Crack Filling

    Striping

    Catch Basins (New/Rebuild)

    Drainage

    Curbing (Asphalt & Concrete)

    Sidewalks (Asphalt & Concrete)

    Concrete (Flat Work, Patios, etc.)

    Parking Areas

    Private Roadways

    Driveways

    Business Details

    Location of This Business
    955 Buffalo Rd Ste 9, Rochester, NY 14624-1840
    BBB File Opened:
    6/1/1962
    Years in Business:
    64
    Business Started:
    1/1/1960
    Business Incorporated:
    1/27/1964
    Accredited Since:
    9/8/1965
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring an asphalt paving company

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/09/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I engaged the services of Cardwell Construction Co. last May 21, 2021 for a driveway rip-out and new asphalt, for a quoted price of $3300, after meeting with their sales rep, Mike V. The rip-out took place on 8/21/21. During the rip-out I was told by Rich (one of the principals of the company, I believe), that I would need more crushed stone than originally thought, for an additional charge of $300. I questioned this at first, but then agreed to the additional charge. Per the agreement, after the rip-out was done, I paid $1800 by check, half of the now, new total of $3600. Way after the established waiting period, due to rain and other customers ahead of me, I finally had the new asphalt poured on 11/3/21. On that day I went into my garage and noticed Cardwell's multi-thousand pound steam roller sitting on my $2000, epoxy garage floor! Dumbfounded at first, I asked the driver (Rich I believe), why he was parked there. He had not asked for permission to do so. If he had, I probably would have said , "No way," or questioned him extensively why he felt he had to park the machine in my garage!?! He kind of nonchalantly mumbled something like, "...that's how we do it." When the job was done, the garage floor was a mess, but like a good customer, I paid the balance due of $1800 by check, per the agreement. Afterward, with the warmer weather, I was able to thoroughly wash and dry the garage floor. I detected some damage that was not there before the steam roller incident; brought it to the attention of Mike V. and the company, and was told by Mike on 1/11/22, his company, "...was walking away from any damage claims;" this after he apologized profusely, and said it should never have happened! Please see the attached "Statement of Complaint Against Cardwell Construction Company," dated April 30, 2022, discussing this matter in greater detail.
    Read More

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott S

    5 stars

    11/03/2023

    I would like to thank Cardwell Construction for the amazing work they did on my new driveway. When I chose Cardwell Construction, I was expecting a quality job. What they delivered is even more impressive than I expected. The driveway is thick, it is the perfect height, the details are gorgeous, and it is pitched perfectly to shed rainwater away from my home. Richard and crew laid down a perfect example of what Cardwell does so well. I Love my new driveway.

    Local BBB

    BBB of Upstate New York

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