Business ProfileforAlternative Hypnosis

I went to Alternative Hypnosis seeking help for insomnia. Josh, the owner, seemed very sympathetic and said he could help. I went for two sessions. These sessions were focused on weight loss, not insomnia. The sessions were with his assistant using old worn out recordings. Prior to a third session, I told Josh and Rachel, his assistant, that I would not continue the program because they were not focused on my issue. I expected for the expense that I would have a more personalized experience, not this cookie cutter weight loss program. They asked me if I was sleeping better and I told them "No, I was not". I told them on 08/23/23 that I will not continue the program and I expect that they will not charge my card again. On 09/04/23, I saw on my account a pending charge from them. I sent them an email about this. They did not respond. Two days later, I sent another email. They did not respond. I called my bank to dispute this charge. The next day, Josh responded and said it would be unethical for him to cancel the second payment for the multiple sessions rendered. I explained ethical practice includes telling someone that you can't help them if they do fit within your scope. And I reminded him that I was there for two sessions and that I thought I was being fair by not asking for a total refund, even though, I would not value two sessions of old recordings at $459.