Customer ReviewsforWellsville Carpet Town Inc

If I could give no stars I would. We spend $4500 on a couch and all of the back cushions they gave me are mismatched. Some are filled with pillows, others are filled with stuffing, one end goes over the arm of the couch and the cushion on the other end does not. The shapes are completely different and it looks ridiculous. I have been trying to get matching replacement pillows since April 2023. One year later and I still have not received a thing. They will reach out with an email, I will respond with all the info requested, and I will hear nothing back for months until I reach out again. They will then request the same information and the cycle starts again. For ONE YEAR now! Do not order or buy from them.

Great experience, Tracey was extremely helpful & patient. Took us directly to items that would work for our situation, let us take our time looking over/trying out the merchandise made several suggestions, & when we found the right item, set up the delivery. Was pleasant & would shop there again. Wish we would have started there, this was our 3 furniture store before finding what would work for our needs. Kudos to Tracey for all her help

We spent over $4000 for the ****************** livingroom set including a couch, loveseat and reclining chair. This is reclining furniture. On the website that has the illustrations for each piece it CLEARLY shows a line to the rear of the furniture with a circle and says "ZERO RECLINE" for the clearance. This is ABSOLUTELY FALSE!!!! After the furniture was delivered it has to be LITERALLY 15" away from the wall. At another spot on their pages it says 9" (which contradicts ALL illustrations) but they fail to tell you that the top back of the chair is already 6' tilted back over the base!. Even set out 15" it still hits the wall!After trying to contact Ashley they never even replied.When we contacted the Furniture Depot in ***** who we bought it through they said "No Worries", you can return it for a $600 restocking and delivery fee!!!! We emailed them back and told them that the LEAST they could do is contact Ashley and tell them to change their false information so other people don't fall into the same trap! They said they would but then totally ignored any more discussion and would not reply to any emails. AT NO TIME WERE WE DEMANDING OR NASTY. I guess they just choose to IGNORE the whole thing!

Purchased leather sofa and love seat. Chose to purchase extended warranty. There are 4 seats with electric recliner. Leather softener is used every 2 weeks. A deafening sound happens every time the recliner is raised or lowered. The store manager states there is nothing he can do to help. The company that oversees Ashley Furniture’s warranties refuses to help, saying they will not send out a technician to even look at the furniture. The 2 women that answer the phones are very rude. I will never buy anything else from Ashley. It’s hard to believe they are still in business when you look into the reviews of the company.

I purchased a bedroom set on June 24th at the Ashley Avon store. I bought a queen bed, triple dresser, upright chest of drawers, two nightstands and two lamps and a new TV stand. During the first delivery in July, there was paint dripping on the left side of the triple dresser, a hole in the bottom of one nightstand, the top drawer of the chest of drawers would not close, and the TV stand glass had a crack in it on the right corner. The edge of the footboard was all scratched so when I put my hand on it, I cut my finger and started bleeding. We asked these would be replaced. Parts were sent by mail and the tech guy came to replace these bad parts. However, he could not because they were the wrong hue more yellow than gray and white like ours. The second glass from the TV stand also had a crack on the left side. So he wrote a report and now we were supposed to get the triple dresser, the nightstand, and another glass for the TV replaced. When they came, the triple dresser was acceptable. The new nightstand had the edge peeling off, so the driver did not replace the original with the second one. The second glass for the TV stand had a crack on the left side. The tech exchanged the first glass with the second even though it also had a crack. The third glass and the third nightstand came in the mail this week and the tech was supposed to come today I thought they told me Monday today, but it's another two weeks. My son-in-law, Jeff, brought his sander to smooth the rough edges of the footboard because your tech guy would not repair it. I cannot believe that such a big store has very poor or non-existent efficiency with their service. The manager of the store, Garth L**** has done nothing to assist me in getting this bedroom set situation resolved. ****** ** *******

Zero stars if possible. They are scam artists and the place needs to be put out of it’s…..er I mean it’s customer’s misery. Here it goes: We bought a dining room table with the 5 year extended warranty. 4 years into it we spilled water on the table which seeped into a seam on top. Since we didn’t catch it until about a hour later, it swelled the particle board around said seam (which I presume is what this crap is actually made of). We made a claim with the warranty company and they refused to cover it, stating it’s “normal wear and tear”. Huh? I surmised they no longer made that particular table so they could not replace and or repair it, so this was their easy way out. I then personally went to the Ashley store where we bought it and tried the polite and friendly approach. They said it was out of their hands and it was between us and the warranty company. The associate was fortunately sympathetic and agreed to send an email to the “warranty company” expressing my frustration. The following day we were given a $599 credit to used to buy something else. Not what I wanted but felt it was a decent good faith compromise. The fine print on the store credit, stated you could not use it for “online only” purchases, but everything else was fair game. So basically if you found something online that they sold in their stores (or they could get) it would work. We then found a console table we liked for you guessed it, $599. We went to the Ashley store with the hopes of ordering said table and we could call it even. I even figured we’d have to pitch in a few bucks for fees and such. On arrival, to our surprise, we were told that was the “online price” and it would cost more if they had to get it for us. She looks it up and are you ready? The table was now $999! $400 dollars more! The associate had the audacity to say that at least half the price was covered. I told her that there was a reason their parking lot is deserted and we left. BUYERS BEWARE!!!!!

Rg in Ohio I ordered a dining set from Ashley expecting the quality they were known for the 1st month the finish started peeling from the table top and the chairs. I reached out to them and submitted claim they rejected it needed pictures ok sent pics only to be told claim denied due to no product defect. What! How does the finish peel of table and the chairs! I was asked the ridiculous question of did I wipe table off with soap! What? If I did it didn't consist of acid to eat the finish off a table and the chairs. I asked again to appeal denial was told this is the end of the road. What terrible products you all are cranking out and never will I ever buy from you again

Saw they had a couch online, for $349. Went into the Amherst, NY location to check it out. In store price was $999. The manager was quick to say she'd match the price, which was great. She then said we can't use our gift card, because only one promotion can apply. What is the point to an Ashley gift card, if you can't use it!? They don't allow you to use them online either. She then said there was a $99 delivery free. Went to **** ****** Furniture, and bought the same exact couch, for the same exact price, with no delivery fees.

I recently after much deliberation orfered a loveseat from Ashley online. I was messaged the next day saying my order had been cancelled. So I contacted support, who told me it was a technical error and that I should order it again. Since the piece was low stock, I expressed my doubts but was told it was in stock. So I re-ordered. Lo and behold, two days later, I received another message saying my order has been cancelled again. I contact customer service again, am transferred straight to management, who tells me it is no longer in stock. Fast forward a week or two, and among my searches stumble upon a recliner that looks like exactly what I want from - You guessed it, Ashley. So I contact customer service right away to ensure it's actually in stock - Good call, because even though it says it is on the website, it's not. But the rep asks me if he can help me find one that fits my needs. I describe what I'm looking for, and be comes back with one that is, again, low stock, and I'm not even able to add to cart on my end. However, it does say "Find Store" and he assures me it's in stock locally. Okay, I'll give this one last go. He cobrowses on my phone and orders it for me, and finally, I'm thinking, this will work. Nope. Next day, another message saying my order has, yet again, been cancelled. Trust me. If you're considering buying from Ashley, it's not worth the hassle. I have no animus toward them, they were always courteous. But were never willing to offer a discount on another piece to make it right and make up for a string of inconveniences. And regardless, I have zero faith that I would receive any piece I ordered anyway. Shop elsewhere if you don't like headaches.

I bought a sectional from them in December of 2021, finally received it july 2022. The one recliner is now looking like it is 10 years old. I called the warranty company I purchased the warranty form and they won’t do anything with the seams or stitching. They told me to call the store for the one year warranty. I called and told them about it. They told me it was from normal wear and tear. It is 6 months old, the fabric is balking up and the padding inside is already broken down. The fabric is stretched out and all wrinkles. So 4000.00 buys you crap furniture. I wish they would have told me about the balling up of fabric. I was a loyal customer until now. I am spreading the negativity that they provided me with.