Business ProfileforHouse Crafters of WNY

Signed a contract with HouseCrafters on 3-22-2022 for roof tear off, new roof install and install new vinyl fascia and soffits. Roof work was performed on 7-8-2022. Roofers took off existing gutters and placed in backyard as another group of workers will come at a later date to install fascia and soffits. On 7-20-2022 workers arrived who were contracted by House Crafters to perform the fascia and soffit install and put back up my gutters. on 7-26-2022 Employee named ****** showed up to as I had some concerns with visible nails, flashing around my chimney and I would pay him the remaining balance on the project. While ****** was at my home, we realized the subcontracted workers that installed my fascia and soffits did not cut the fascia long enough in 2 spots ( 1-in front of home and 2-in rear of the home) where it would go under the roofs drip edge preventing water from getting behind the fascia. He had promised to return at a later date to address the 2 issues. Since that day, I have been placing phone calls to HouseCrafters every month asking when the repairs will be done and making sure there was indeed a work order processed to fix the issues with the fascia. On 8-9-23 I personally made the trip to the HouseCrafters office on ***** Rd in Cheektowaga to speak with someone and get this work done as I didn’t want to go thru another winter having exposure. I spoke with ******* who was under the impression the work had been completed and I assured her it wasn’t or I wouldn’t be there. She said she would personally make sure the repairs would get done promptly and I didn’t need to speak with anyone else. She sent me an email and asked I send photos of the fascia issues. I got home, climbed a ladder and took picture which were sent to HouseCrafter email that day. Today is 9-13-2023 and the repair to fix the fascia issue has still not been addressed after months of calling and going right to their place of business. I want the fascia repairs done promptly before snow.