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      Country
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          Find a Location

          Super Casuals has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Super Casuals

              52 Seneca Street Geneva, NY 14456

              BBB Accredited Business
            • Super Casuals

              PO Box 408 Geneva, NY 14456-0408

              BBB Accredited Business

            Business ProfileforSuper Casuals

            Clothing
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/7/2006

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offers Retail & Website sales of Clothing; Casual and Work clothes, Outerwear including Hats/Boots/Gloves, Sportswear and Footwear. Also Socks, Sandals, Jackets & Coats, and Knives.

            Business Details

            This is a multi-location business.

            Find a Location

            Super Casuals has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Super Casuals

                52 Seneca Street Geneva, NY 14456

                BBB Accredited Business
              • Super Casuals

                PO Box 408 Geneva, NY 14456-0408

                BBB Accredited Business
              BBB File Opened:
              11/8/2006
              Years in Business:
              74
              Business Started:
              1/1/1950
              Business Started Locally:
              1/1/1950
              Accredited Since:
              11/7/2006
              Alternate Business Name
              • Geneva Super Casuals
              Additional Contact Information

              Fax Numbers

              • (315) 789-1933
                Primary Fax

              Email Addresses

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/26/2022

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I placed an order on 7-26-2022 #******,its 8-26-2022 and still didn't receive my item and absolutely no respond to my email.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              George D

              01/05/2022

              Just got my order from supercasual's yesterday who is wrong. call but there is no phone assistance and they say something like" the brick and mortar store is closed " when you call why do they list a telephone number at all? Got an email back from Steve saying it is what it is don't understand that.......

              Super Casuals Response

              01/06/2022

              Mr. ** ** ******** emailed us regarding his order on 1/5/2022 and stated we shipped him the wrong items. The same day, we reviewed and verified that we correctly shipped him the multiple items listed on his order. He thinks he ordered a specific item, ******** *********/ Navy, but this style had been sold out and discontinued since November of 2021 and we never stocked the color he insists he purchased. When you search the item on our website, it states "Sorry, this item is sold out" and it doesn't allow for purchase.  https://www.************.com/********/******************.cfm. We passed this information along to him but he continues to disagree. At the time of his purchase he received an order confirmation that shows the items he purchased and again when the payment was processed. He never reached out to us saying these were the wrong items. It's our belief he couldn't find the item he originally wanted and selected two different styles He was told he could return any item, if he wasn't satisfied, for a refund and we attached a link to our Return Policy. Due to COVID, we had to decrease staff and closed our store front in 2020 but continued with our online sales. All inquires are processed via email and we do contact customers by phone at their request.

              Local BBB

              BBB of Upstate New York

              BBB Reports On

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