Business ProfileforWoodford Bros., Inc.

May 12 - Woodford Bros installed Waterguard drainage around the interior of my basement entryway. May 13 - I noticed daylight coming through foundation wall where the drainage was installed. From the outside I could see cracking and crumbling concrete. I dug out the exterior of the entryway foundation. I found cracks and holes in the foundation all the way around the foundation. A result from the installation jackhammering. Being a Saturday I didn't call the Woodford office. I sent an email to Nick D'Antonio, Design Specialist, explained the problem. Mr. D******** told me to call the office ask for the Service Manager, Cara. May 15 - Called Woodford. Explained the problem to Cara. She said she would send someone to my home June 12th. June 12 - Michael S**** came to my house and took photos of the damaged area and emailed me a copy of a Service Summary. Two weeks went by with no reply from Woodford. June 27 - I called Woodford Bros. to get an update. I left a voicemail with Service Manager, Cara. June 28 - Carol from Woodford called me and left a voicemail. Asked me to call her back to set a date to have repairs done. I replied to phone number she asked me to call several times leaving voicemail for almost 2 weeks. No reply. July 10 - Called Woodford, asked for Cara. Was told Cara was no longer Service Manager. I was connected with the new Service Manager, Andrew. Andrew said he wanted to come to my house to look at the problem. He set a date for July 21. July 21 - Andrew the Service Manager did not come to my house. Another person was sent to take photos again. Seventeen days went by and again no reply from Woodford. August 8 - Called Service Manager Andrew. Left voicemail asking him to call me, let me know what they're going to do and when they're going to do it. Again, no reply to my calls. The drainage system is useless. All water going into it runs out the side of the foundation instead of the sump basin as designed.