Business ProfileforHonda City

I purchased a New Honda Pilot Touring on 7/1/21. On 7/12/21 I had technical issues with this vehicle which made the vehicle incapable of driving. I contacted Honda City (place of purchase) and spoke with 4 different people until I supposedly spoke with the General Manager “Rob”. I explained my situation and stated that this vehicle only has 580 miles on it and I needed a replacement vehicle until this repair could be completed. Every person I spoke with at Honda City told me I needed to call Honda Roadside Service. I did call them and they told me I needed to contact nearest Honda Dealer. Long story short I was never offered a rental vehicle from either Honda City or Roadside Service. They both stated they had none available and I had to find my own rental and seek reimbursement later. I felt this was very unprofessional “service after the sale” especially after spending $42 thousand plus dollars on a new vehicle only 11 days ago. Luckily the *** truck driver that showed up to tow the vehicle knew about a security reset with the key fobs. This reset worked immediately. It is now 700pm at night and the last I spoke to Honda City service today was appr. 130pm. The General Manager stated that he would give me a return call to get something worked out ASAP. No follow up phone call as of now and I had to track down, pay for & reserve my own rental car and then cancel it as it “appears” the problem has been fixed.I will follow up with this review if anything changes.