Business ProfileforDave Smith Ford

My brother and I contacted Dave Smith Ford in reference to having his power steering serviced on his 2010 **** ******. We spoke with a representative that set up the appointment and provided the instructions on dropping the vehicle off before they opened. My brother was under the weather and wasn’t able to keep the appointment, so he called to reschedule. Surprisingly we were told that there was no appointment in the system and that they don’t service vehicles with 170,000 miles. Now if that is the case the representative needs to be trained on Dave Smith’s policies because she wasn’t aware of that when she scheduled the appointment. Or if it was the case that someone saw the appointment and removed it because they didn’t feel like working on my brother’s vehicle. Either way Dave Smith Ford provided horrible customer service because if there was an error in setting up the appointment they could have had the decency to give us a call to let us know. If my brother didn’t get sick, we would have had the vehicle towed to Dave Smith only to find out they refused to service the vehicle and would have had to have the vehicle towed back home, we would have wasted money towing the vehicle twice and it still not being serviced. I recommended Dave Smith to my brother due to a good experience I had and I felt very bad about the poor customer service that he received. He was in the market for a truck and found one that he really likes but due to this bad experience will not be going back there.