Business ProfileforAAA Oklahoma

I have had AAA since 2007. I pay for myself and my 2 kids. We have never had an issue until this past Saturday. My sons breaks went out on his Dodge truck at 3:00 and I told him to call AAA because it was probably going to take around 2 hours. He called at 3:13 and was told infact 2 hours. After 2-1/2 hours he called them to see how much longer and they told him the tow truck they sent it to denied the call. Mind you he never got a text or phone call about this. So they scheduled another one, again they did not show up, he called and the person that was supposed to help us, his tablet wasn't working. So, I called AAA and asked for a supervisor and they refused to let me speak to one. I told the lady what had been happening. At this time it was around 5:30ish. She put me on hold and called a local tow truck in our town and told me that he didn't have any calls and he would be there in 30 minutes. She also called the owner just to make sure. At 7:30 my son decided to use his emergency break and take back roads to get it home. Get this, AAA called him at 10:30 p.m. Saturday night and woke my son up to say that the tow truck driver is there but there was no truck. Seriously? This is how they do business? So I called yesterday to talk to a supervisor and she wanted to know the specifics, so she filed a formal complaint for me. They said it would be 5-7 work days before I would hear from anyone. If I do not hear from anyone at that time, I will be calling all the news stations and let them know how they handled this and will blast them on social media. I would appreciate a reply from you. ****** *******

******************. I am very sorry for your experience. We will pull the records and look into this for you.It may be Monday or Tuesday, but I will get back with you. Again - Our apologies.*****

We have followed up with ****************** and resolved the issue to the members satisfaction.Thank you!