Customer ReviewsforTulsa RV, LLC

Have had nothing but great dealings here. The staff are friendly and knowledgeable. The ************** is competent and explains everything very well. Everything is upfront and explained fully. Will be coming here for many years to come.

Thank You ******* as for the 1000s of campers we have sold over the past 15yrs the few upset customers that we cannot make happy no matter how hard we try are the ones who are motivated to publish bad reviews. We appreciate you very much.

BEWARE, We set up an appointment with Kyle to come see a certain Rv on Sat. This appt was made on Thursday am. Received txt and email of confirmation in which was nice. Kyle was told that we had a 2 hour drive to come look appt this RV and yes it was a used and the only one like it. So we get up real early to finish chores so we can make the 2 hour drive there. Kyle calls use about 10:00 to verify we would indeed be getting there about 1:00 the time we made the appt for. We said yes we will even be there 1/2 earlier at12:30. So we take of and drive the 2 hour drive and pay the $4.00 toll to look at the rv. We also told him since we were coming to look at the one I'd like to also see another one, but the only reason to make the trip was the one rv. So we get there and wait for Kyle to get a golf cart and take us out to the other rv not the main one we wanted to see. We get out of the golf cart and I tell him We'd like to see main one we came to look at. He then informs us it was sold and not on lot any more. He started saying he didn't know it was sold and that it sold earlier that day. Well we then told him he just wasted 5 ours of our time and that he should of called us to let us know. I then go into the sales office to talk to the mgr again waited for 20minutes while we were waiting I asked when the rv we were looking at was sold and who sold it. All the sales people said it sold yesterday and the people were there all afternoon until 6-7 and drove away with it. When he called to verify at 10:00 am he either knew or should have checked to see where that rv was. So just want to say if they are going to lie before a sale I think they are going to be real bad and not honor what they say after the sale. Not complaining that they sold it just complaining at the lack of communication to let us know. SO THIS COST US 5 hours of time, $20.00 in gas and $8.00 in tolls. If they're going to lie about having an rv before sale just think what will happen after sale.

Mrs. *********
I looked into this matter and want to sincerely apoligize for this. Kyle has been reprimanded for his actions, as this is not the way my employees are trained to do business. Please, email our Sales Manager at ******@tulsarv.net with your address, and I will be happy to send you a check to reimburse you the $28.00 for gas and tolls. I would also like to send you a gift card for $100 to a restaurant of your choice. I hope you can find it in your heart to forgive Kyle and Tulsa RV.

Kind regards,
Craig Goldrich
Owner

Well I emailed my info to Stormy and now 2.5 weeks from that email and nothing from him or Tulsa RV.

so sorry i will have him check his email i did ask him about it an dget it handled

One star is too much for these guys. Do not do business with them. The Service Manager is very rude & does not follow through with what he says he is going to take care of. I purchased a used 5th wheel from them & it was the worst mistake I have ever made. I told them everything I wanted fixed & of course you get the response of "no problem, we'll fix everything". When I arrived to pick it up, I was told everything had been fixed & inspected & was in 100% working order. The Tech that did the walk thru was drunk & you couldn't get within 2 feet of him without getting knocked over with the smell of alcohol. Again, he informed me that everything was in 100% working order. It is important to me that everything works because I live in my RV so can't just take it in for service every time something needs to be fixed. Within an hour of parking the 5th wheel, the bathroom fan will not shut off, the black tank valve will not close, back door will not lock, grey tank leaks & the inside lights are flashing. I called the service manager & was told everything would be taken care of. The only thing they took care of were the lights. CUSTOMER SERVICE AT THIS PLACE IS THE WORSE. THEY DON'T CALL BACK & WHEN THEY DO THEY ARE RUDE & LIE TO YOU. They will tell you anything just to get you off the phone. I live at a high end RV park & now my neighbors know not to buy from Tulsa RV. When will companies learn that it is the service that keeps them in business?!/!?!

Ms. ******** I assure you that Michael ***** the technician that performed your walkthrough, was not under the influence of anything during your delivery. I have been in business since 2009, and I have known him personally for 4+ years and don't appreciate that false accusation. A thorough walkthrough was done here on premises, showing you that everything worked. Then, the unit was delivered over an hour away to your RV spot. We also installed slide toppers 2 weeks later at your RV spot. When the technicians arrived to do your install, you brought up the vent fan, light issues, and an issue with your washer. This RV was sold as-is; an extended service contract was offered to you at the time of purchase, and you declined it. With all that being said, our Parts & Service Director, Mike ***** offered to pick the unit up and bring it back to Tulsa RV free of charge for repairs you mentioned it needed. He also did specify that those repairs could only be done at the store, as specific parts would need to be ordered for it. You said that you lived in it and that wasn't an option. There is only so much we can do when you don't allow us to properly work on your unit at our service center, which, let it be said again, we did offer to bring to Tulsa RV free of charge to you. Mike was completely transparent and professional with you, genuinely wanting to take care of you. No lies were ever told. Sincerely, Craig Goldrich, Owner.