Business ProfileforClassic Chevrolet, Inc.

I am formally lodging a complaint against Classic Chevrolet ****** (CCO) due to their failure to honor commitments made at the point of sale, resulting in significant inconvenience and additional costs to me. After a prolonged search for a Corvette, a sales representative from CCO, with whom my wife had previously been in contact, informed us on 16DEC2023 of the availability of a Corvette for a test drive. I immediately noticed a cracked windshield and an issue with the aftermarket key fob. The salesperson assured us that the windshield, being a safety concern, would be promptly addressed by CCO as mandated by state law. Furthermore, the issue with the key fob was documented on a "We Owe, You Owe" sheet, indicating the dealership's obligation to resolve these matters post-sale as was the windshield.However, upon reviewing our paperwork at home, we discovered that the "We Owe, You Owe" sheet was missing from our contract packet. After notifying the dealership, the document was eventually provided to us, only to reveal that the original terms we had agreed upon had been unilaterally altered, with the agreed-upon conditions being ****** out and replaced with "NOTHING ELSE".Numerous attempts including personal visits and phone calls to contact the dealership have been met with the promises of tomorrow but nothing for today. The lack of a functional key fob recently led to a situation where I was locked out of my vehicle, resulting in the shattering of a passenger-side window by a lockout service in an attempt to gain entry, due to the absence of a proper key fob and valet/manual key.The failure of CCO to fulfill their commitments not only breaches the sale agreement but also endangers customer safety and incurs unnecessary costs and distress. The issues with the cracked windshield and the malfunctioning key fob, both of which were acknowledged by the dealership at the point of sale, remain unresolved, compounding the inconvenience and risks I face as a consumer.