Business ProfileforTwo Men And A Truck

I’ve moved with this company a few times now and my last move was by far my worst experience. The men didn’t hustle like I previously experienced. They stood around in groups multiple times then took group vape breaks that I was still charged $250 for the break. They did have a 30 minute lunch break where I wasn’t charged but that doesn’t account for the all the multiple breaks overall. When it came time to move gym equipment they turned it into a weight lifting competition. This happened both in my home and on the truck. When it was time to move our bed they insisted on having crew members move it who have never moved a purple mattress before then laughed as they struggled. Five guys total and had two moving this mattress. We had bed pieces left behind at the house we moved from along with a $100 bed remote that is still missing. They had a supervisor come to our home to look for this item and he suggested that we use a remote from a different adjustable bed we own as if it wasn’t a big deal. Most people have adjusted beds due to medical reasons. As someone who’s in the medical field the lack of care on this alone bothers me to my core. When I was told about the lost/damage claim they stated that they would “make it right regardless as it’s their reputation”. This caused us to skip that $100 fee. However, this still wasn’t the case for us. The men moving us told us they were paid $15 and hour while we were paying $250 an hour for the move. They complained about their job and how they would be doing something else soon. They took furniture apart and didn’t reassemble it, causing pieces to be lost for a few days. By the end of the day they were basically throwing our stuff around and you could tell they were simply done. We had additional items that needed to be moved and ended up moving those on our own just to be done. The price of the move didn’t bother us. It was the lack of care for our items as well as our time. From the movers to the supervisors.

Ms. ********, We hope you had a wonderful Christmas! As we have discussed thoroughly, our truck GPS report matches 100% with the time you were charged. Regarding the pieces left behind, it was a remote and bed cord. Nothing requiring heavy lifting on your part and we offered to go back and look at the move from location for you, which you declined. Regarding the remote, our last conversation with you was left at, "you were going to finish unpacking and then let us know if you found it." We have not received a response from you. Should it need replacing, please call our claims department and we will be happy to replace it. Regarding your statement of our employees and them complaining about their job, we have talked with those employees. They are all good employees and perfectly happy with their jobs. Your move was on 12/7 and they still work for us - have worked for us - and are happy to continue working for us. We're sorry that we cannot address your concerns to your liking. We have done everything possible to resolve your concerns and it seems there is nothing tangible we can do. Again, we hope you had a wonderful Christmas and hope you have a Happy New Year!