3 Customer Reviews
Review from Carol F
1 star11/14/2023
Don’t buy from Appliance Solutions in Tulsa July 2022 I purchased a Maytag refrigerator/freezer side by side and purchased an Extended Warrenty. The sales team was great and I gave the store a 5 star review. My 1 1/2 year old refrigerator stopped working and I called Appliance Solution to come make a repair. Very long upsetting story of deceit and incompetence in their repair/Warrenty department. It has been over 3 weeks and our refrigerator has still not been repaired. Don’t buy from companies that won’t fix their products.
Appliance Solutions Response
12/12/2023
Good evening, Mrs. ******, Thank you for your review. I apologize for your service experience, and would like to re-explain for the delay in the repair as we discussed previously. The manufacturer switched to a new freon system that not many companies can work on due to the newness of this R600 and the equipment needed for the repair. Once we found out that it was indeed a refrigerant issue that we could not help with, we recommended to the extended warranty company to use another service provider that has R600 equipment. That was quickly handled and reported the same day the service was preformed. The delay issue, was caused when the other service company called you to schedule, and you told them that we were repairing your fridge, when we told you we could not. Once you called the store, stating the delay issue you were experiencing, I personally made calls to your extended warranty company as well as the service provider you declined and resolved those issues. From my understanding, the repair company has repaired your fridge and the extended warranty company is providing a food loss reimbursement to you. We are very sorry that the delay was caused, but happy to know that your refrigerator is now repaired. Thank you for your time, and we hope to serve you in the future. -Matt **** Appliance SolutionsReview from LaSonja H
2 stars05/11/2022
I bought a vent a hood from Appliance solution March 2020 and a 3-year warranty. In the first 6 month the cover on the front of the vent a hood fell off. It was under manufactory warranty they sent so one out to fix it, but it only lasted for about 6 months. The vent a hood was and is defective, it the front cover it's held on by adhesive. So, heat and adhesive don't mix. Appliance Solution would not send no one out to replace it or fix it while it is still under warranty. My phone call goes unreturned. Keep in mind I have been an Appliance Solution customer for over 15 years I bought washer x 2 - a Dryer, Dish washer, a stove, and refrigerator but the cheap appliance of all is giving me the most grief. I need Appliance Solution to men up and replace or refund my money.Review from Patricia O
5 stars10/19/2021
My salesman was Jay ******* @ the 71st location. I would recommend Mr. ******* to my family and friends.
Mr. ******* is top notch at his knowledge, customer service and just being a very nice and honest man. It's so hard to find people like that anymore.Appliance Solutions Response
10/23/2021
Patricia, Thank you so much for taking the time to leave us a review. Your business and time are very appreciated! Thank you again!
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