Business ProfileforPayless Car Rental
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On August 14, 2023, The Office of the Attorney General of the State of New York secured an Assurance of Discontinuance and $275,000 of civil relief from Avis Budget Group, Inc. for New York locations violating a state law prohibiting businesses from refusing to rent vehicles to persons without a credit card. The business agreed that they would not "...refuse to rent a motor vehicle to a person in New York solely because such a person does not own a credit card..." and "...shall not publish any advertisement or make any statement claiming or suggesting that ownership of a credit card is required to rent a motor vehicle..." The business also agreed to adopt written policies, employee trainings, and periodic compliance reports to ensure the New York locations were in compliance with the state law. Finally, the business agreed to pay the State of New York $275,000 in penalties.
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- PO Box 699000, Tulsa, OK 74169-9000
- BBB File Opened:
- 8/28/2014
- Business Incorporated:
- 2/24/1978
- Type of Entity:
- Corporation
- Alternate Business Name
- Payless Rental Car
- Business Management
- Mr. Justin Bryce, Manager of Customer Service
- Additional Contact Information
Phone Numbers
- (800) 352-7900Other Phone
- (918) 835-6364Other Phone
- (800) 352-7900
Customer Complaints
320 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
113 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Melissa S
09/07/2024
Payless Car Rental Response
09/08/2024
Dear Mr./******************,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis Budget Group
Customer Advocacy Response Coordinator
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