Business ProfileforJim Norton Chevrolet

We brought a 2010 ***** Equinox in because the heater was not blowing hot air. The service department performed a calibration on the blend door actuator and changed the cabin air filter. They called a said it was fixed and ready for pick up. When we arrived, we paid the cashier $302.40 and they pulled the car up to the service drive. Before leaving the drive we checked the heat and it was not working. We went over to the advisor and and she came out and we showed her it was not working. So they get it back to get looked at and we leave. They eventually determine the temp blend door actuator was faulty and needed replaced. We gave them the ok to proceed with the repair. When we come back to pick up the car we then paid $200 even for the new repair. We paid a total of $502.40 for this issue. They got it wrong the first time and still charged us. The right thing to do is to refund most of the labor on the first invoice. This repair literally takes a half an hour and the part was billed $101.22 which is marked up, not much but it is. The part at their parts counter is $77 and change. I'm ok with this, I know it takes a lot to run a business. My issue is the first invoice. Have Integrity and make it right by refunding some of that labor. That's my issue. I'm not mad, I just feel it is not right and needs addressed.