6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Samantha P
1 star12/11/2023
Completely dishonest Company! Spoke with the company twice confirmed price for $300 for one hour. They charge my college student $450 for a total of 30 minutes! They took complete advantage of it college age girl! Do not use completely dishonestReview from Eric V
1 star05/20/2023
They lied about the cost. They were unprofessional. One both sexually harassed and yelled at my wife. The owner is a liar and runs his business like it's an illegal fly by night place. They left marks all over our walls and broke things then hid the things that they broke. If you value your home your furnishings and your time not to mention your sanity don't use these incompetent lying unprofessional jokers.Review from Dawn R
1 star03/31/2023
If I could give them zero stars I would. We ask for a quote to move two reclining couches to a downstairs apartment. The quote was $150 total. We were told $150 per hour and we only needed them for the couches. Therefor, one hour was more than enough. We were told to pay the $150 up front to hold the appointment. The movers showed up and there were three. They immediately started apologizing to us saying the job was going to be over $400. Suddenly there's a $75 gas charge, and a trip fee and three guys for a minimum of two hours. We explained that we were told only $150 for two couches, nothing more. They apologized again and said they felt badly because it happens all the time. I called the owner and he was rude, he said we misunderstood and the $150 would not be refunded. My husband spoke to him twice and neither time he quoted anything differently or spoke of trip fees and gas fees. If this business is accredited by BBB they need to read similar reviews on here and reconsider. This is not the first time this has happened. I will do everything in my reach to alert the community of this unethical practice. Shady to say the least.Review from Carlos R
1 star03/04/2023
Please read this review *************** these people. It will be a very long review but if you value your money youll read. They show up and before they start they said I need $800 as a deposit. Then I told the drivers yk what my bad I apologize it isn't your fault who do I call, so I called the owner of the company who's number is the one listed on ******* He said yeah it's a 800 deposit and I said no no, you told me it's a $150 deposit a week ago and $115 per hour. He said nope I never said that , it's $800 deposit and $125 per hour and I said actually you did say that since you already took the $150 deposit. Then he said the 150 was to ensure the card was active and the 800 is to ensure I have funds to cover the move. I told him I have the funds and I'm not gonna agree to a $800 deposit when that's not what was initially informed to be during the first convo and during the first convo I asked him for a full breakdown of all charges, and then he says well we don't have to disclose to you the 800 to begin with and I'm like actually yeah actually you do. You're offering a service and you have to tell me what you're charging me. I was like this isn't one of those "hidden fees" things because $800 is a big hidden fee. Then he's like listen we're not reinventing the wheel it's just a deposit and I was like alright bro watch your mouth and he's like wym and I'm like don't be a *]} you need to watch your mouth and you need to understand the frustration bc you didn't tell me this to begin with and he says again he didn't have to say anything regarding it and if I don't wanna pay it then they'll leave and I told him that Ill find another moving company.Review from Kitty S
1 star11/21/2022
Telephone estimate only. They will not come to your house for estimate so pricing when you are in a situation where you have everything packed is a surprise and I found very high. Never sent a contract over , again expect you to see, read and understand with the mover looking over your shoulder ( mine told me just sign its just allowing us to charge ) but all it said was it was a waiver of insurance In addition I had asked from the first time I called we needed a large truck , we would be picking up the few things we had at a rental, go to the storage , then to the new house. We discussed this very clearly,when I called to confirm asked for a large truck , they said ** hum. When they called to say they were on their way again I reiterated we needed a large truck and again they said ** hum. When they got yo my house it was NOT a large truck and would not be able to pick up things at storage Did not feel comfortable and asked them to leave. That cost me $99 we had to leave as deposit.EZ Move Response
11/22/2022
The rates you were quoted over the phone were the rates for the move, the truck we had assigned to you was a 26 truck, any bigger truck than that would be a semi and judging by your response for the cost for the move, it wouldnt be something you could afford so the issue with the move is your budget and expectations not our service.Review from Angie V
1 star05/14/2022
They left six to seven large black marks (some several inches long) all over the walls of our brand new house. Before I signed off, the lead guy said to call Monday and the owner would arrange to have someone come here and clean off all of the marks. When I called the owner became angry and belligerent and said they never clean or repaint over and how did I know they even made the marks! Well, because nobody else had been in it and they weren't there before they unloaded the furniture. He was very rude and arrogant and they never did anything about the marks. We had to contact the home builders and deal with it through them and it was a huge hassle.They also overcharged us for packing material. They made like one box and charged for that green plastic stuff you wrap around furniture that no one else has ever charged for. We were given a verbal quote of about 900 and they charged us ****. The move was 5 minutes away and for a three bedroom ranch. Two of the guys were professional and pleasant and one was unfortunately quite the opposite, especially when no one else was in earshot. Hands down the worst moving experience we've ever had. We would never use them again under any circumstances.EZ Move Response
05/14/2022
We appreciate your feedback The cost of the move was based on an hourly rate so the distance is irrelevant to the total cost. The time it took to load and wrap your home which took 2 truck loads is what you paid for, we dont give quotes over the phone we give estimates and those are based on your description and how prepared the house is on the moving day. We are sorry your experience wasnt satisfactory and we will improve on some of those issues you mentioned, again thank you for your feedback.
Customer Review Rating
Average of 6 Customer Reviews
Contact Information
890 W Grant Rd Ste J
Tucson, AZ 85705-5307
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