Business ProfileforRenewal by Andersen of Northwest OH

The wife and I purchased windows from this company and had them installed in February 2023. The cost has just over $32,000. The sales person stated the windows were energy star rated but it turned out that at least two of the windows were not rated for NW ohio and one of those was not even rated for all of Ohio. I contacted them several times about this issue. They finally told me two stories: one was that they no longer sell their windows as energy star rated, that they could not keep up with the changes in the standards about to qualify as energy star windows; then on October 24,2023 at 1110 hrs - they stated their windows were better than energy star rated windows - I asked how and they stated they would get the information to me.- still waiting - now this conversation was witnessed by a friend and after that we talked about how can they be better and not qualify. They did call in January and said they had the information and sent it to me-- texted him the next day and said I did not recveive any information from them --- I then text him my email address and STILL have not received any information on HOW these are better. Next problem - poor / faulty assembly of the windows - an employee came out 10/24/2023 concerning another issue I had with the windows: one the glider window would rattle when shaken, The emp[loyee stated that was common - how can a window that rattles be acceptable. the other problem was with the casement windows, the hinges / mechanics of the window are just painted steel and were stating to rust - just after 6 months. He looked at them and stated they were drilled incorrectly / at an angle and the screws holding mechanism to the windows were at an angle and not properly seated causing the screws to rub against the painted steel resulting in them rusting. He stated the window would have to be removed, holes sealed and then redrilled - four months ago and still have not heard when they will schedule to come out. Third problem: