Business ProfileforA.B.C. Movers Inc.

Dear Better Business Bureau, 02/02/2023 I contracted with ABC Movers in Toledo Ohio on 9/30/2022 to move from Farmington Hills Michigan to Dallas Georgia. **** ********** is the owner of ABC Movers Inc. I was having a new home built in Dallas GA and my closing date was 11/09/2022 and I needed my furnishings on 11/10/2022 so I did not have to pay for lodging since the move was quoted at over $15,000.00. This situation was discussed with **** and he advised that this was the slow season for them and it would not be a problem getting my furnishing on that day if I had a full truck. I had 2 other estimates to compare and according to the BBB ABC Movers Inc had the best rating. I was still concerned with the cost and used the estimated weight from the other companies to discuss with ABC Movers. ABC Movers said that it was all weight driven and the cost was determined by that. Numerous calls were made to (10/4, 10/10, 10/11, left messages) ABC Movers to talk to **** and ******* to lower the price. I did have a lot of furnishings and at that time I started to remove items to lower the cost. I received returned calls from ABC Movers on 10/10 to remove some furnishings. My next estimate was down to $14,110.40. Had more discussions because the cost was still high on 10/12, 10/14, 10/26 and my cost was down to $ 12, 335.75. I received a return call from ******* to advise me that the truck was not full now and they would have to add another load from someone else and not sure that I would get my furnishings on time. In addition. Atlas Van Lines, the company who they sub with gave a spread date of 11/10/22-11/19/22. Also advised that if I had a full truck again, I would get my furnishings on 11/10/22. So, I added the items I took away back. The ABC Movers packers would come to pack the breakables on 11/4/2022 and the truck will be there to load all furnishings on 11/5/22. I called ABC Movers on 11/3/22 to let them know that I had the mattress bags for all of my beds and to double check again on the importance of getting my furnishings on time. The packers came on 11/4 and the movers were there on 11/5. I talked to the driver (***) about having my furnishings delivered on 11/10 to Dallas GA and he said that it will not be a problem. It was a 12-hour trip. I called ABC Movers on 11/9/22 to confirm the ETA for my furnishings. Did not receive a call back until 11/10/22 after calling 3 times on 11/9/22 telling me that I will not receive my furnishings that day. I called them again on 11/11/22, no answer. Received a call from ***, the truck driver, telling me that he had another job, and I won’t get my furnishing until 11/14/22. *** then called back and said he had truck problems, and I would not get my furnishing until 11/16/22. I did not get any returned calls from ABC Movers. My moving cost ended up being almost $18,000.00. No one ever told me where my furnishings were for 11 days. Attached are the estimates. THIS WAS SCAM NUMBER 1 – This all was done to get extra money for the full load and still not deliver my furnishings on time. *** the driver said he met the spread time even though he was promised 11/10/22. SCAM NUMBER 2 - *** the truck driver, labeled every item that was put on the semi-truck as damaged (scratched, rubbed) and all boxes labeled tops loose, which is not true. I had to cut the tape on all boxes to get the contents out of the boxes and all my furniture was not damaged when loaded on that truck except for what the movers damaged. Attached is the documentation. Settlement I filed claims for damaged furnishings on 12/5/22, nothing has been fixed or replaced to date. I am requesting $3000 in overcharges for the scam of overloading the truck and not delivering my furnishings on 11/10/22. The adjuster was here on 1/12/23, looked at the damaged furniture and as usual, I have not heard from anyone. I have always had to call ABC Movers/Atlas and wait for them to email me back. No communication through this process. I also had furnishings delivered to a storage unit and the movers just threw all the items in the storage unit and damaged my mattress, desk and matching chair, and other items. Atlas Van Lines advised they will not cover any items that I paid extra to have placed in storage. I do not have any information that states this nor does the contract from ABC Movers. These items were damaged by the movers, and I want compensation for these three items. I am requesting $5600 for these damages. I am a 67 year old disable senior that is 5’ and 2 “. I could not even reach the boxes in storage to complete my damage inventory. I had to pay out of my pocket $500 to have movers assist me with the damage inventory in storage, which I am also requesting reimbursement. I have no one here in Georgia to assist. I am asking for your assistance in getting this matter resolved, furniture fixed or replaced, reimbursement for overcharge, and damaged mattress and desk set totaling $8600 plus $500 for movers assisting with the inventory.