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Find a Location

Tong's Air Conditioning, Heating & Plumbing, Inc. has 1 locations, listed below.

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    Business ProfileforTong's Air Conditioning, Heating & Plumbing, Inc.

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 12/12/1991

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    711 N Sandusky St, Tiffin, OH 44883-1057
    BBB File Opened:
    3/20/1991
    Years in Business:
    38
    Business Started:
    1/1/1986
    Business Incorporated:
    10/1/1996
    Accredited Since:
    12/12/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    14
    Business Management
    • Ms. Wendy Tong, Vice President
    Contact Information

    Principal

    • Mr. Kent E. Tong, President

    Customer Contact

    • Mr. Kent E. Tong, President
    Additional Contact Information

    Fax Numbers

    • (419) 448-4336
      Primary Fax

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    GInny G

    1 star

    12/08/2022

    I hired them do work in my house over the years, and all was ok until I needed them to honor a warranty. Another local company told me twice to have Tongs do the work on the faulty product because it was under warranty, and both times Tongs refused to honor the warranty. The other company ended up doing the work for me the second time because I will not give my money to a company who doesn’t show any commitment to their customers.

    Tong's Air Conditioning, Heating & Plumbing, Inc. Response

    12/09/2022

    I am sorry for the inconvenience on the warranty of your Rheem water heater that failed under the manufacture's warranty. Getting the water heaters backed under warranty has been difficult for our company. We no longer have a contact with Rheem as we are selling Bradford White water heaters. Due to the difficulty of warranty coverage. This is the reason that we have switched manufacture's. I did recommend that there may be other plumbers in the area that could possible do the warranty tank. The tank and controls had a 6 year warranty with a 1 year labor warranty. The Rheem water heater was installed in 2017 and was 5 + years old. I did make an offer for a reduced price for a new water heater installation on a new unit with a full warranty. The labor was out of warranty. I appreciate your past business and we will still service the equipment that we have sold and installed. The only problem is I have no control over the manufacture's portion of the warranty. Thank You.

    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

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