Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Quality Overhead Door has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforQuality Overhead Door

    Garage Doors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/26/1989

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    4655 South Ave, Toledo, OH 43615-6420
    BBB File Opened:
    9/18/1984
    Years in Business:
    43
    Business Started:
    8/1/1981
    Business Incorporated:
    12/12/1991
    Accredited Since:
    4/26/1989
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    72
    Contact Information

    Principal

    • Mr. Bruce C. Roth, President

    Customer Contact

    • Mr. Bruce C. Roth, President
    Additional Contact Information

    Fax Numbers

    • (419) 578-8701
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Susan K

    1 star

    11/18/2023

    I had a negative experience with Quality Overhead door. I scheduled a service call on Thursday, 11/16/23 for my garage door, I am very petite in stature and had tried to pull the cord on the Craft-Master unit to re-align the track. This had happened before due to a power outage . The technician showed me the simple fix of pulling the cord. Nothing was wrong with my unit. This took him less than 1 minute. He insisted, per his company policy, that I had to be charged $90 service call plus taxes. Of course, I was outraged and immediately called the office. The person who talked to me became very defensive and rude on the phone.....I admit that I was upset about the price and was not very calm....she went into some rhetoric about minimum service call fee, his knowledge and expertise, the cost of the vehicle gas, etc and the time factor was not relevant in the company's pricing policy per service call....This in itself is ludicrous and a simple defense policy for pure greed, Because I was so upset, she agreed to lower the charge to $50.00...I will never use Quality Overhead door in the future and Consumer beware of their pricing tactics and minimum service fee. The person who spoke to me has little or no customer service skills. i do not recommend Quality Overhead Door. I informed them, that I am a senior citizen and a Veteran and no discount was offered based on either of my statuses. *****

    Quality Overhead Door Response

    11/21/2023

    Very sorry this customer feels her experience with our company was negative. We respectfully disagree. She called 11/14 and scheduled service for 11/16. She was advised on the phone that our service charge would be $98/hr + any parts needed. Call notes: “door won’t open, off track, preventative service”. Our technician arrived as scheduled 11/16. The opener had been disconnected from the door (problem causing door not to open). After re-engaging the opener with the door, it ran smoothly. He explained this to the customer, showed her how to reengage the opener and had her do it herself so she would know how. He cleaned debris off the bottom of the door, checked over the door & opener to make sure there were no other issues, and told her the charge would be $98. This took more than “1 minute” (no less than 15-20 minutes onsite). She was not happy and didn’t feel she should be charged. He explained that the service charge covers his time, truck/gas, insurance, etc and wrote up a receipt giving her 10% off because she said she was a senior and a veteran. As she admits she was “upset and not very calm” when she called to speak to a manager. After a few minutes complaining and not giving our manager any opportunity to speak (threatening scathing reviews, saying she would not pay $98 but she would pay $50) our manager had to interrupt her. The “rhetoric” was the explanation of what the service charge is for - our technicians are very efficient and have years of experience which is the reason they can quickly diagnose and fix a problem. Our service charge is for our knowledge and expertise, not necessarily time. As a courtesy, our manager agreed to discount the charge to $50 as customer goodwill. All customers are advised of the service charge before scheduling a service truck to come to their home. Consumers Beware - there are online companies advertising in our area as local companies. They have deceptive pricing tactics and charge significantly more to unsuspecting consumers. Quality Overhead Door will continue to serve our community with competitive and fair pricing as we have done for the past 40 years.

    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.